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Gosh, it's been over a year of struggling and hoping that this bug would be fixed... :
When getting to the Photo Downloader window and Advanced features to download and rename only photos desired, it often comes up with "No Device Detected." I retry, and often retry numerous times. And I make sure to quit and restart both the Downloader and Bridge, reconnect my phone making sure it is "trusted" by my computer... Yet still I end up clicking. and clicking, like a rat trained in some lab experiment to get the reward or prize.
Note: My Adobe apps are kept up to date. My computer runs MacOS MOjave 10.14.6
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Hi there,
Sorry to hear about the frustrating experience, could you please let us know the exact version of Bridge you're using?
Please update Bridge to version 10.0.4.157 if you're not already on it, and let us know how it goes.
Regards,
Sahil
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Hi Sahil
Thank yo for your reply. I have been using 10.0.4.157 and the problem persists.
I try to observe if there is something I do to make it finally recognize my device.
For instance, I always make sure my computer "trusts" my iPhone when connecting.
Also, does it have less fails before it finally loads when in the actual Photo app on phone or whether elsewhere -- that doesn't seem to make a difference.
I hope that these observations help and that eventually this buggy behavior is fixed.
Let me know if there is anything to be on the lookout for that would help your team...
Shelley