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Thumbnails in Bridge went crazy after 2019 update

Community Beginner ,
Oct 15, 2018 Oct 15, 2018

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Okay, I installed all of the cc2019 updates and Bridge (worked normally on cc2018) started to behave crazy. I mean all works except preview thumbnails. I get some kind of "static interference" pattern instead of previews.

I completely uninstalled and reinstalled Photoshop and Bridge to solve the issue but no luck.

Computer is iMac Pro 27".

On my old iMac 27" (2011) it works normally after the update.

Screenshot 2018-10-15 at 20.35.22.png

Any idea?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Nov 01, 2018 Nov 01, 2018

Dear Users,

We have released a new version of Adobe Bridge (CC 2019) on 2nd November 2018. The new version build number is 9.0.1.216. This version is available to install via Adobe Creative Cloud application.

This Bridge update resolves the thumbnail rendering issue on iMac Pro devices and has few other bug fixes.

Please let us know if you face any issues.

Regards,

Siddharth

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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Hi ,

Can you please post the attachment again or share with abseth@adobe.com

Regards,

Abhishek Seth

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Explorer ,
Nov 01, 2018 Nov 01, 2018

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Hi

Please find attachments below as requested.

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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Hi ,

I am still unable to see the attachment.

Request you to share with me at abseth@adobe.com

Regards,

Abhishek Seth.

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Community Beginner ,
Nov 28, 2018 Nov 28, 2018

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I have the same issu with Nikon D850 files and bridge is so slow on my Imac Pro 10 core 3GHz 64GB ram?

kind regards // Alex

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Explorer ,
Nov 28, 2018 Nov 28, 2018

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I have iMac Pro with Vega 56GB and have a Nikon D850, Bridge seems ok no crazies

Regards

Bernie

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Community Beginner ,
Nov 28, 2018 Nov 28, 2018

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Purging casche did the trick, but not only in Bridge, also did it in cameraRAW preferences

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Explorer ,
Nov 28, 2018 Nov 28, 2018

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I now remember what has too be done to solve the problem.

Great you fixed it.

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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Thankksfor this correction for IMacpro users.

I am running a MacPro -

Capture d’écran 2.png

I come to the next problem: I seem to be clear that thumbnails creation is not done for TIF files over 40Mb.

How can I solve this?

Thanks helping me, I have many TIF over 100Mb

Capture d’écran 1.png

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Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

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To process larger files,please go to Preferences->Cache and increase the Cache Size .

Now purge cache for files that do not have thumbnail.

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Adobe Employee ,
Nov 02, 2018 Nov 02, 2018

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Dear users,

After installing the latest update 9.0.1.216 , please purge cache for files that do not have correct thumbnail in Bridge.

Regards,

Abhishek Seth.

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Participant ,
Nov 02, 2018 Nov 02, 2018

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I am happy to report that after installing the Bridge 9.0.1.216 update and purging the cache, that Thumbnails display correctly ​on my iMac Pro. Thank you, Adobe.

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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change this number to something high like 25,000

Screenshot 2018-11-02 at 09.02.49.png

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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Working for me now, a clean install - removing preferences.

I had to purge the cache after first launch. Seem ok now.

FYI - iMac Pro, Vega 64 card, Mojave 10.14.1

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Community Beginner ,
Nov 02, 2018 Nov 02, 2018

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Thanks guys! It works now!

Best, Mario

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Contributor ,
Nov 02, 2018 Nov 02, 2018

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Working. Thank you!

I assume we could mark this thread as answered.

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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Thanks for the fix. Much appreciated!

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Contributor ,
Dec 03, 2018 Dec 03, 2018

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I still see the problem.

Bridge 9.0.1.216.

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Hi David,

Can you please install the latest update of Bridge CC (9.0.2.219) and let us know if it solves the problem at your end.

Regards,

Abhishek Seth.

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Explorer ,
Dec 11, 2018 Dec 11, 2018

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I am having no issues anymore. Thanks!

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New Here ,
Jan 03, 2019 Jan 03, 2019

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I have a similar problem with inDesign files where they do not fill the window. The previews for jpgs work fine but Indesign files do not. They are just to small. I have adjusted the Process file size to 25,000, I have read 10 different threads and tried all there solutions but none have worked.  The center picture is a Indesign file but will not fill the window like the jpg to the right. No matter how I resize the previews are small thumbnails. I also purged the cache after every change.

I used CS4 for many years with no problem, but since I updated to CC, Bridge is useless since I can't see previews larger for Indesign files.

Please Help!

probem.jpg

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Community Expert ,
Jan 03, 2019 Jan 03, 2019

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You need to go into In Design and change the preview image size to see the preview larger.2019-01-03_17-16-22 Bridge  indesign preview issue.jpg

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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Well done Adobe! All seems to work as of today. I haven't had a chance to take the new version for a real spin, but after emptying the cache, all the thumbnails rebuilt nicely. Thanks listening to us all freak out and taking action.

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Contributor ,
Nov 02, 2018 Nov 02, 2018

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Thank you thank you thank you Adobe All seems to be working wonderfully now!!!! Thank you for fixing this up for us

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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I have updated to the new version and now the previews are correctly seen

thank you !

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Explorer ,
Nov 02, 2018 Nov 02, 2018

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Thanks for the update Adobe.

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