Thumbnails in Bridge went crazy after 2019 update

Okay, I installed all of the cc2019 updates and Bridge (worked normally on cc2018) started to behave crazy. I mean all works except preview thumbnails. I get some kind of "static interference" pattern instead of previews.

I completely uninstalled and reinstalled Photoshop and Bridge to solve the issue but no luck.

Computer is iMac Pro 27".

On my old iMac 27" (2011) it works normally after the update.

Screenshot 2018-10-15 at 20.35.22.png

Any idea?

Thanks!

Dear Users,

We have released a new version of Adobe Bridge (CC 2019) on 2nd November 2018. The new version build number is 9.0.1.216. This version is available to install via Adobe Creative Cloud application.

This Bridge update resolves the thumbnail rendering issue on iMac Pro devices and has few other bug fixes.

Please let us know if you face any issues.

Regards,

Siddharth

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Re: Thumbnails in Bridge went crazy after 2019 update

Hi,

Seems like this is an issue with GPU driver. Please use the software rendering option in Bridge.

Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

Please check and confirm.

Thanks,

Deepak Gupta

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Re: Thumbnails in Bridge went crazy after 2019 update

Hi Deepak,

that’s what I did (Abhishek suggestion). As I said, didn’t solve the problem. What puzzles more that it works as it should on my 2011 iMac 27”.

Best,

Mario

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Re: Thumbnails in Bridge went crazy after 2019 update

Hello, unfortunately forcing the software rendering in both bridge and camera raw does not solve the issue.

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Re: Thumbnails in Bridge went crazy after 2019 update

Same here, I have updated all applications, enabled software rendering, cleared cache and restarted bridge, no success.

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Re: Thumbnails in Bridge went crazy after 2019 update

The software people at Adobe will have to sort this out. I have also tried the above.

Whats wrong  with using the previous version in the mean while, it works

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Re: Thumbnails in Bridge went crazy after 2019 update

Whats wrong  with using the previous version in the mean while, it works

Huh, yes I haven't thought of that. It's simple, I put this here just in case somebody needs this.

- Go to creative cloud, find bridge, select manage.

Screen Shot 2018-10-16 at 14.51.34.png

- Choose one of the previous versions

Screen Shot 2018-10-16 at 14.51.47.png

- Click on the triangle left from the icon and start an old version.

Screen Shot 2018-10-16 at 14.51.57.png

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Re: Thumbnails in Bridge went crazy after 2019 update

That worked....thanks

I'll wait till the issue gets resolved and then re-install Bridge CC2019.

Cheers..

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Re: Thumbnails in Bridge went crazy after 2019 update

Hi , I have same issue in on HP Elitebook x360 Windows 10. All images in Bridge are rendered as icons whether these are jpg, png, or gif. The advanced tab has the Use Software rendering permanently selected and is not editable. Clicking a file only show an enlarged view of the file icon - not the image. I have changed the folder view in Windows Explorer folder management to show thumbnails but this does not alter the behavior inside Bridge.

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Re: Thumbnails in Bridge went crazy after 2019 update

Can you please purge cache for such files and let us know if the issue persists.

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Re: Thumbnails in Bridge went crazy after 2019 update

iMac Pro 27. Same problem

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Re: Thumbnails in Bridge went crazy after 2019 update

Exactly the same here, iMacPro 27" as well.

As usual, while the new features are much appreciated, the update itself is frustrating in many small details, fron Indesign-Font-Folder that gets purged (with *every* update), Photoshop-Plugs that don't work, Dock-Items that aren't simply updated to something as simple as this. Nothing helps with this problem, so far - clearing the cache helps for a few moments and glitch-static returns. 

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Re: Thumbnails in Bridge went crazy after 2019 update

Agreed!

so it’s safe to say they overlooked this bug which hits only iMac Pros. Obviously something with GPU.

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Re: Thumbnails in Bridge went crazy after 2019 update

Hi,

We are investigating the thumbnail issue with Bridge CC 2019. So far, this issue is reported on iMac Pro 2017, 27".

Thanks,

Deepak Gupta

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Re: Thumbnails in Bridge went crazy after 2019 update

Yep. Same here.

iMac Pro 2017

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Re: Thumbnails in Bridge went crazy after 2019 update

Hey, I have the same problem on iMAC PRO 2018.

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Re: Thumbnails in Bridge went crazy after 2019 update

Is Adobe going to give an estimated fix date for this issue? Honestly, 10 days seems kinda crazy to have an issue like this with no real update except we advised. I am using a 27" iMac Pro. I loaded 2018 to have thumbnails but I am having tons of issues now with slow processing... hanging up... sorting wrong when loading folders and no ability to run image processing. I have to run image processing on 2019. Struggling to understand why there is not a solid update.

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Re: Thumbnails in Bridge went crazy after 2019 update

I didn't originate the saying, but I'll repeat it here cuz it's true...There's a reason Bridge has always been free.

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Re: Thumbnails in Bridge went crazy after 2019 update

I wonder why you keep saying it is free. Bridge is part of Adobe CC. There is no way to use Bridge without an Adobe CC subscription. Go to Adobe.com and check the prices...

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Re: Thumbnails in Bridge went crazy after 2019 update

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Re: Thumbnails in Bridge went crazy after 2019 update

I'm also on an iMac pro 27, with 64 vega card, same problem, no workaround currently.

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Re: Thumbnails in Bridge went crazy after 2019 update

I have this problem on a MacPro 6.1, 6 core xeon E5 3.5 GHz,  AMD FirePro D700 (2), High Sierra. Bridge 9.0.1.216.

Strong purple cast on thumbnails. Software rendering seems to help after redrawing thumbnails.

David

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Re: Thumbnails in Bridge went crazy after 2019 update

Adobe Community Professional , Dec 03, 2018

Make sure you have build 216

That issue was fixed in that build

If you do clear your cache

Jim

Sent from my iPhone

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Re: Thumbnails in Bridge went crazy after 2019 update

I'm running 9.0.1.216. It draws correctly eventually but is still buggy and I am still using software rendering.

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Re: Thumbnails in Bridge went crazy after 2019 update

Same problem for me. I have Imac Pro 27" and now I started to use the old version.Screen Shot 2018-10-16 at 16.53.31.png

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Re: Thumbnails in Bridge went crazy after 2019 update

iMac 27 (late 2015 w/16GB RAM) here and a similar problem. Not quite as bad as I see for some, but some images will not render beyond a very low res (this was a problem with the previous versions of Bridge, but not as prevalent as I'm seeing now), even in Filmstrip (the blown up image) and Essentials, etc. I've got the latest updates to all Adobe products, tried all the suggestions here but to no avail. Hopefully this gets fixed soon. I have Capture One so I'll switch to it but it's not intended to be used as a browser but until Bridge is fixed that's what I'm going with.

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