• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Stock is charging credits when when downloading a preview

Community Beginner ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Hello, Adobe Stock is charging credits when I'm just trying to download a preview. I do an image search, then when I hover over an image, three icons appear near the top right corner of the image. I click on the 'download preview' icon but it's behaving as if I've clicked on the 'buy' button. No warning that it's going to use a credit or that I'm being charged. It's happened twice today. I only get 10 credits per month - I can't afford to purchase every single image I want to preview. Is anyone else having this issue?

I'm using macOS Monterey version 12.7.5 and Google Chrome which says it's up to date.

Bug Unresolved
TOPICS
Other

Views

81

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 31, 2024 Oct 31, 2024

Hello @MATTHEW5ED0 - thanks for bringing this issue to our attention. It should be fixed now. Also, I've added 2 credits back to your account. 

Votes

Translate

Translate
2 Comments
Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

Hello @MATTHEW5ED0 - thanks for bringing this issue to our attention. It should be fixed now. Also, I've added 2 credits back to your account. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

LATEST
Great! Thank you!

Votes

Translate

Translate

Report

Report
Resources
Buy Adobe Stock
Getting Started