Credit Card Payment Failed

[simonkeito]

I am currently getting the following error when trying to make a purchase with a credit card:           "Credit Card Payment Failed           There was an error processing your credit card. Please correct this and try again.  Invoice Number not found. Please go back and correct this

website is www.keitoshoes.com

[Liam Dilley]

This could be a few things and without more information no one can really help you fully.

Have you set up a seamless or non seamless payment gateway? Are the details for this correct? Is that payment gateway setup out of test mode?

You included the correct form information and not accidentally removed some elements of it?

Could be one or some or all of these or something else.
Depends on what you have and what yoru setup is.

By looks of things you have a setup trying to use a seamless payment gateway. What is the setup and payment gateway you have and what is it you want to happen?

[simonkeito]

I have authorize.net they gave me (Gateway Customer ID: and the Transaction Key) that's all I have done in the site. but when I go to (CRM and Orders) the order is there and the credit card was charge to the client. So I hope when you purchase something you get a thank you message.

[Liam Dilley]

Sounds like you not set it up correctly, if you search authorize.net on the forums there are two cases I can remember with the same issue as yourself and the sollutions to fix it found through the forum thread discussion.

[simonkeito]

Can you please send me the links, I looked and there are no answers to my question. I thought this was going to be simple. Also what do I need to set up on seamless payment gateway? I thought all you need to put there is a  Gateway, (Authorize.net) Gateway Customer ID and a Transaction Key. and it will work. This are the only 3 information I have and it's working because when I go to CRM- orders - I see that the customer has order there product and also the credit card was charge. Also I went to Authorize.net and change the CIM to be enabled. I don't know what else to do. I so frustrated. I only have this week to make this work. My client it is going to tell me not to work on this and cancel this service. Pleas help me with this and don’t send me to look a other links to find the answer.

[bluexr6s]

Did you get a fix for this problem, I have the same problem and can't find the answer?

[Liam Dilley]

You have followed this to the letter?
http://kb.worldsecuresystems.com/833/cpsid_83325.html

There was a note for recuring billing here as a side note:

http://www.businesscatalyst.com/system-announcements-app/important-are-you-using-process-offline-aut...

[bluexr6s]

I think the site was was working good until I changed the formatting of the Shopping Cart and the Checkout Pages. Now it has the above problem, so I can only asume it is in the BC side as something appears to be missing the invoice number and doesn't put it into the Checkout Page, it can carry the amount over to the Checkout page but doesn"t put in an invoice number? Can anyone help with a working Checkout Page that puts an Invoice Number into the Invoice Number field. Even in the Shopping Cart Page the {tag_invoicenumber} will not generate an invoice number, but {tag_orderid} will generate a number is this the invoice number.

[Liam Dilley]

Check the form on the registration buy vs the form under web forms, you may have knocked off things, ALso check the confirmation page and ensure the tag etc is in their correctly as well but I do not think these are the issues.

[bluexr6s]

If I use the web form for Registration-Buy it has an invoice Field but it isn't populated , how can I get it to populate this field with the Invoice Number or do I have to get it manually from the shopping Cart?  The {tag_invoicenumber} will not generate an invoice number, (does anyone know why not) but {tag_orderid} will generate a number is this the invoice number?

[Liam Dilley]

What are you trying to do?

There is no invoice field in the payment form for ecommerce unless you manually added one and it a custom field. BC will not recognise this and it is not needed. An invoice number is only generated on a successful payment and the invoice number tag is used for the order confirmation page.
You can see this here:

http://kb.worldsecuresystems.com/134/bc_1342.html#main_eCommerce

[bluexr6s]

You said to "Check the form on the registration buy vs the form under web forms, you may have knocked off things, ALso check the confirmation page and ensure the tag etc is in their correctly as well but I do not think these are the issues." so I did.

If you look under Web Forms: Online Shop Purchase Form it has an invoice number field near the bottom.(above Card Holder Name)..it is a required field,  so I assumed that an invoice number would be able to be added automatically somehow?

[Neil Backes]

I am having the same issue bluex6s. I don't see the issue resolved in this thread - if there was a resoluion, can you tell me how you did it?

Thanks

[bluexr6s]

I put the fix up in another thread  http://forums.adobe.com/message/5086922#5086922.

It should be in your online shop purchase form, which contains update credit card fields,
http://screencastmb.worldsecuresystems.com/img/2013-02-20_1309.png

As per the field description, it's used for updating CC details, not for purchases.
Remove that system field and reinsert the form, and it should then work.

This was from BC support. 

[Neil Backes]

Thank you Ray.

Regards,

Neil

[Liam Dilley]

Providing full info is always key for help.

As a note the default registraiton buy payment form in BC is set up correctly, this will have had to been edited or changed to be using the update cc element.

[Neil Backes]

No doubt that is correct Liam but researching the issue on the message board

shows that this is not uncommon for someone to modify the payment form and

pop the wrong fields in it. When it breaks, the result is disastrous and

there is virtually no access to diagnostics from the messages that BC backed

spits out. It took 2 chats with India to figure it out. The guys there are

good and have obviously seen it before. If you had a clearer technical write

up on problem and solution, BC could save their users a lot of downtime.

Thanks for your help.

Neil

[Liam Dilley]

This sort of thing, seeing it and you solve it hence why support likely fixed the issue right away. We have no way of knowing if not told here that someone edited the form, removed credit card details then added the incorect one. The why that was done is the interesting element.

Why would I have to be the one doing a technical writeup?

[bluexr6s]

The more interesting thing is WHY is the field included in the default page as an option IF it causes this Card Error to appear? If it is for another payment gateway other than what we are using why doesn't it say only for use with that gateway and not to be used with any others as a side note?Also the error doesn't appear to properly reflect the fault, maybe it should say incorrect field in registration buy page at line .....at least then we would all be on the right page not chasing a missing invoice number that is not the real cause of the fault.

[Liam Dilley]

It is for use when you do payment for existing orders, not to do with another payment gateway.

[yvonned68185964]

I need to change my credit card.

[Liam Dilley]

Hi there,

How is this relevant to this thread?

If you are referring to a creative cloud account - This is not the forum for that. I suggest you contact adobe support directly or go into your account settings yourself to do that.