Domain already exists. Please delete all records associated with this domain before re-adding it.

[catalystdesign]

Hi there, I have been desperately trying to get my domain to provide me with the A Record detail so I can point my DNS to it. Everytime I attempt to add the domain I get the error listed in this post's subject. Support had not been available, so not sure what to do. Can someone help?

[Liam Dilley]

You need to contact support directly so they can do things in the background for you to sort this.

[catalystdesign]

How do I contact support? There is no chat. Is there a 1-800 number?

[Liam Dilley]

No number.

In your admin of the site through the support link in the top right.

[catalystdesign]

I do not have the chat option. This is what I see. Where do I go from here? There is only Forum Support. Please advise.

[Gaurav.Sharma]

Hi,

Can you confirm if you are logged in as Partner? For more information on support check this article.

Getting Support

You can PM me your Domain and your email address and I will raise a ticket for you.

[catalystdesign]

Just sent PM.

[Gaurav.Sharma · Accepted solution]

Thank you for the information.

I have created a support ticket and sent you the details. Please respond to that ticket to get more help with this.