IMAP problems with Windows 8 mail app

Report · Jan 02, 2014

Hi Guys...

I am having some trouble setting up an IMAP mail account on a Windows 8 machine.

When i setup the mail on the machine everything is fine and it is possible to receive and send mails.

After a couple of days it stops receiving mails. It is still possible to send mails, and there is no errors when trying

to send/receive. If I go to the webmail everything is fine, and I can see all of the recent mails in the inbox.

If I delete the account on the computer and set it up again, it receives all mails and everything is fine for a couple of days, and

then suddenly it stops receiving mails again.

Anyone else experienced this on a Windows 8 machine?

I am running mail.clients-domain.com on both incoming and outgoing mailserver.

On port 143 and 25.

I've tried setting it up with SSL just to test it. I did this with this mailserver:

mail.clients-domain.com.cust.b.hostedemail.com on both servers and port 143 and 993.

When i use these i get an certificate error in the Windows 8 mail app, and it is not possible for me

to accept the certificate or do anything.

Am i missing something simple on the Windows 8?

- Any hints or pointers is grately appreciated!

Best regards

Peter

Report · Jan 24, 2014

Thank you for contacting us

I'm not sure of any reason for this happening intermittent. But for your information, If you want to use SSL/TLS when using your email client you need to use mail.b.hostedemail.com as incoming and/or outgoing mail server. This hostname has the SSL certificate installed on it and can be used for transferring the emails in a secured manner.

Also check this for further troubleshooting : http://kb.worldsecuresystems.com/128/bc_1286.html#main_Resolving_issues_with_the_security_certificat... may help!

Kind Regards,

Report · Jan 26, 2014

Hi Rohit

Thank you for your reply. I am still experiencing this problem.

As I mentioned earlier i tried setting it up with SSL using "mail.clients-domain.com.cust.b.hostedemail.com" which i found here: "http://kb.worldsecuresystems.com/kb/configure-ssl-encryption-your-email.html"

So is it "mail.b.hostedemail.com" or "mail.clients-domain.com.cust.b.hostedemail.com" ?