Offline Processing

Report · Dec 29, 2012

Hello. I'm having trouble with the offline processing. I set it up properly and I did a test purchase. I recieved the email but I didn't receive the PDF that's suppose to come with the email. Also when I went to the order on the backend, it didn't show the credit card info so my client can complete the purchase with the merchant that's not connected with BC.

Another thing is when I look at the Offline Payment tab, I see this.

How do I solve this problem? I need help ASAP. Thanks!

Report · Dec 29, 2012

Not much info to go on but it sounds like you have not got it set up properly.

In terms of the order itself and the BC system NO credit card information is stored for security reasons to meet the level one PCI compliance BC has.

Did you follow the documentation for the setup with the offline in the payment gateway section?