SMS Workflow Notifications

[Brad Lawryk]

Where do I set up a cell number to receive SMS notifications from workflows.

[mikesallander]

Brad,

You add the phone number under Site Settings > Admin Users. When you add or edit the user you have the option to put in a phone number. This is what is used for SMS when a user is assigned to the workflow and SMS is set as the method of communication.

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[Sanjit_Das]

Hey Brad

Assigning a role responsible with SMS notification will trigger the notification to the cell number stored in My Details of admin user.

So setup the user with details (cell number) , add the user to role and then assign that role to workflow notification.

Unfortunately we cannot add extra cell number as we add email address for sending workflow notification in "Also send Workflow Notification.."

Thanks,

Sanjit

[Brad Lawryk]

‌Thanks Mike, good to see you still hanging out here. Sanjit as well.

I Can't add a cell number to the user though. It's disabled.

[SGHIMPOS]

Hi Brad

If you still have issues, contact us by live chat or open a support ticket, letting us know the site url and user for witch you have cell number field disabled

Thx

Silviu

[Brad Lawryk]

HI Silviu,

i tried chat yesterday. It said I was number 1 in que and had a four minute wait. Half hour later I had to leave for a meeting.‌

I'll try again later.

[SGHIMPOS]

Hi Brad,

You can try now , no visitor is in the queue

Thx

Silviu

[mikesallander]

@Brad You need to go to the website that you first added the user to in order to edit their details (cell phone number).

[Brad Lawryk]

Thanks Mike,

With the site being my Partner Site it should be the first site that added me as a user? If that isn't it, then the first site is long gone by now.

[mikesallander · Accepted solution]

@Brad - Now that I am thinking about this more, you should be able to edit this by going to the my details tab on the top right of the admin console when you are logged in as that user. This will udpate the cell number under Site Settings > Admin User.... the only downside is you can only edit if you are logged in as that user.

[Brad Lawryk]

mikesallander wrote:

@Brad - Now that I am thinking about this more, you should be able to edit this by going to the my details tab on the top right of the admin console when you are logged in as that user. This will udpate the cell number under Site Settings > Admin User.... the only downside is you can only edit if you are logged in as that user.

Thanks Mike! That's the ticket! I owe you a beer next time I see you. 😉