wrong name showing in email notifications

Report · May 31, 2012

I have set up the default "from" address (in the customize system emails) as Charmane Products, email sales@charmaneproducts.com.au

I have also gone through the Customize: System Emails and changed any there that need doing..

However, whenever I do a test sign up for the newsletter, or create an account in the store, the system email always comes back with my name: "Trina Johnson" sales@charmaneproducts.com.au

How do I get rid of my name from there? I have not had any problems previously doing this in BC, but just can't find out what is going wrong!!

I have gone through EVERY single system email setup & changed to the correct name, as well as EVERY form email notification setup, and been back & forth with BC support who keep telling me to check the file, even though from my screenshots, it is quite clear that I have set it up correctly.

Anyone else have this problem? Driving me nuts, because it's a sensitive site, ok it's an adult toy site! And even though I have quite happily developed the site for a client, I don't really fancy my name being in the "from" details!!!

Report · Jun 01, 2012

Hi,

Not only checking the system emails but also the auto-responder in the web form details.

If still no luck can you provide the site and if possible the form that is triggering the autoresponder if incorrectly?

Kind regards,

-Sidney