When I compare GA and BC, BC shows me more than double number of visitors and pageviews than google.
For example June:
Thats so much difference, that I don't know which system I should trust. How can I interpret this data and how many visitors are visiting my site in reality?
Our analytics work fundamentally differently like other services (Google, etc) so there can be discrepancies in the data between them.
For example, Google Analytics counts a page visit as a 30 minute session. If the person is inactive for 31 minutes and then clicks again, it counts as 2 visits.
As for BC individual visits are given a 1 hour session before they time out and are counted as a new visitor. Unique visitors are kept unique via a cookie for up to 1 year.
Every time a user interacts with the site this is refreshed (so if you view a page once and then 30 minutes later, the timeout would not occur until 1hr 30 min after you viewed the page the first time).
Whilst there may be differences in the exact number of reported visits (as Google Analytics and BC have different ‘count’ processes and Bot handling mechanism’s) the main use for visitor statistics should be to view trends over time, which you should find are similar between GA and BC reporting.
If needing us to look into your report further please log a ticket and we'll advise.
Hope this helps!
One problem we are seeing is BC counting 1000% more visitors to our blog than GA is.
I think this has to do with the amount of comment spam we've been getting as there are the exact same number of exits after landing on that page.
We've been using BC to track visitors against conversions but now I'm not sure whether to revert back to GA.
Have you tried the new engine BC wrote that is in beta? Under settings - Beta features if you are a BC partner.
I'm not sure if we're a BC Partner. The site in question hasn't been migrated to our agency account as yet. This may have something to do with it? I think we are a BC Partner. Time to ask!
With the abandoning of the new beta engine with forth coming move to AWS, if GA and BC stats are to remain worlds apart in visitor stats; as a BC partner which set of stats gives the closest genuine footfall to a website?
I have a client who is confused what to put in their website performance reports?
I found this answer to be disconcerning. After checking the interwebs i found this link http://bit.ly/169ObJZ which explains why i have more than double visits on BC than on GA on any given day. I am going to try what it suggests and hopefully it will be a closer to an accurate measure. I'll reply here again in a few days.
I have seen that page before and I think that is an old post about an old problem that has since been fixed. Also, it doesn't mention anything about the difference in numbers. It just says that BC "broke" the tracking code.
I have since reposted this issue on this forum, and Liam has stated in response that BC is well aware of this issue and is currently working on a resolution.
That was the only issue issue I had with that guys site. It never stated a date of when it was posted nor did it have any resolutions/updates or quantitative analysis if it worked when it posted or if the hack needed to be updated. Also that font was horrible.
So after one day of reporting with that code suggestion, no change BC 78 / GA 34. I will change back, do not want anymore js loading on the site that is unnecessary.
Message was edited by: cbrophy78
Where can I send my weekly BC report? I already submitted a ticket and it did not resolve my issues.
I would like to add to this question - I had a site in a separate CMS (RedDot), and I had Google Analytics. I have since migrated that site to BC, but I kept the same GA account/tracking script. I noticed that since the migration my analytics reports are showing about half what they used to show when my site was in RedDot. And, the BC reports are showing about twice as many visits as GA.
I can understand that GA and BC have different methods of reporting, but why would the same site show such drastically different reports in GA when I went from RedDot to BC?
BC seems to list google as 'visitor' - is this because of the GA code? It's giving very unreliable data thus far.
This topic has been hot for years. The problem is that people continue to respond with complex answers instead of telling developers what they really need to know. We don't need to know the details of cookie settings... we need to know:
I encourage BC to create a *comprehensive* KB article on how to compare apples to apples. I also encourge the filtering of spiders if that's not already being done.
Any word on this?
I've got a site that shows 9 sessions GA and 256 BC. That's 28x more traffic shown on BC than GA.
Google Analytics shows 29 sessions this week.
Business Catalyst Reports shows 852 unique visits this week.
FYI, I'm using the Google Analytics Manager App.
I am in a similar situation where my Google Analytics reporting is significantly less than the Adobe Analytics. My customer receives their BC reports every week but at the first of the month I am contracted to give them the GA report. This is a difficult situation for me and any advise would be appreciated.
Try explaining this to a client... 'oh all the traffic from outside your region is spam' WTF!
GA 117 Sessions in the period
BC 1194 Unique visits for the same period
As has been said, very simple - Google knows to filter out the spam better, simple as that.
So, we just can't trust in BC analytics?