Easy way to Close Multiple Cases?

[Guest]

Hi,

I was sure there was a way to close multiple cases at once, but the only options are to assign them to someone, blacklist them or delete them.

Does anyone have a solution?

Cases are a great idea but it's really time comsuming to have to open each one and close it.

Thank you,

DD

[Aniela_Goia]

Hi

When you assign them , you can set an auto-response to be sent , and this will close the case.  You can also create a rule to move those messages directly into your deleted item folder.

Best regards,

Aniela

[Digital_Fuel_Web]

I have a client and this feature to close multiple case would be great.

BC can you please consider this as an feature without having to assign them and send a auto response.

Cheers Daniel

[Digital_Fuel_Web]

Hi Aniela

Thinking about this I think this may work for my client. Can you help me though. How do you send a auto response to get the case to close.

Cheers Daniel