Getting this whenever I try to access my site via admin login or by url:ERR_NAME_NOT_RESOLVED

[brittanyl98050737]

please help

[Gaurav.Sharma]

Hi,

May I please have the URL of the site you'd like me to take a look at?

[brittanyl98050737]

brittanylegasey.com

[Gaurav.Sharma]

Hi,

Could you please login to your domain registrar, and confirm if you have used 54.236.189.61 to create A records.

[brittanyl98050737]

Yes, I have. Please see the attached

[Gaurav.Sharma]

Hi,

I had a conversation with Bluehost, and they want you to get in touch with them,

They will ask you for records, as you are using external settings, ask them to check this article

Add a domain name to your site using an external DNS service

Do let me know if you have any question.

[brittanyl98050737]

rate & close

The following is my chat with them. This really makes no sense and my site has been down for over 24 hours now.

Chat ID: 5117518. Question: Provider: Bluehost - My Domain is: "brittanylegasey.com" "Hi, I had a conversation with Bluehost, and they want you to get in touch with them, http://i.imgur.com/u2zoBrA.png They will ask you for records, as you are using external settings, ask them to check this article Add a domain name to your site using an external DNS service"5:18:10pmTravis

Hello! :] Thank you for contacting Support! My name is Travis and I'll be assisting you today! Please be patient with me as I'm handling multiple chats. During this time I ask that you don't make any changes to the account unless specified so I can get you the best results. Can you please provide ONE of following: the last four characters of the Account password, the last four digits of the credit card on file, or your PIN(if you created one in the Account tab of your cPanel). 

5:18:49pmBrittany

602!

5:19:06pmBrittany

business catalyst help told me to get in touch with blue host

5:19:10pmTravis

Thank you, one moment while I validate the account! 

5:19:20pmBrittany

this is ridiculous it's the second time i've had to contact this company today

5:21:05pmTravis

Okay so you are trying to add a domain to this account or point one away?

5:21:40pmBrittany

i am trying to make my domain go to business catalyst

5:22:02pmBrittany

did you even read the initial prompt i sent

5:22:05pmBrittany

omg

5:22:08pmTravis

Okay and those dns records are in that link?

5:22:21pmBrittany

what?

5:22:27pmBrittany

i updated the dns with an a record

5:22:34pmBrittany

and verified that it looks as it does with adobe

5:22:33pmTravis

I did but it wasn't clear because of the way it was written. Just wanted to clarify.

5:24:02pmBrittany

okay

5:24:34pmBrittany

blue host did something to my domain name

5:25:01pmBrittany

the name servers and dns are appropriate to what business catalyst requires for external sites

5:26:05pmTravis

Okay one moment.

5:29:13pmTravis

So just to clarify the namerservers are pointed away and you are wanting them here and then point an a record to business catalyst?

5:29:43pmBrittany

I DONT WANT ANYTHING TO DO WITH BLUE HOST

5:30:14pmBrittany

BUSINESS CATALYST TOLD ME TO CONTACT YOU BECAUSE I SET UP BLUE HOST CORRECTLY WITH NAMESERVERS DIRECTED TO BUSINESS CATALYST AND AN A RECORD TO BUSINESS CATAYST

5:31:13pmTravis

Okay I can see that. So you said we did something with your domain. What are you referring to?

5:31:54pmBrittany

the fact that i set it up right and there were no problems on business catalysts' end 

5:32:01pmBrittany

which is why im contacting you, so it can get fixed

5:32:48pmTravis

So what exactly is wrong? All the dns settings are pointed there fine. Are you referring to having domain privacy from us?

5:32:57pmBrittany

go to the url

5:33:01pmBrittany

brittanylegasey.com

5:33:04pmBrittany

it doesn't work

5:33:30pmTravis

How long ago did you change any dns records?

5:33:46pmBrittany

why the f is there no communication between different departments about account issues

5:33:55pmBrittany

i shouldnt have to explain this 50 times

5:34:11pmBrittany

i readded it this morning because it randomly stopped working yesterday

5:34:57pmTravis

Okay then it can take 4-24 hours for dns records to propagate and that looks like what is going on when I got to your site.

5:35:18pmBrittany

but it stopped working yesterday

5:35:46pmBrittany

and business catalyst told me to contact you

5:35:51pmBrittany

saying refer to this article http://docs.businesscatalyst.com/user-manual/site-settings/site-domains/add-a-domain-name-to-your-si...

5:37:33pmBrittany

omgggggggggg this service

5:38:53pmTravis

Yes and I referred to this article and everything is set up how it is supposed to be. We don't house your dns settings anymore so we have no control on what happens with your site. You will need to ask whoever is currently hosting your site.

5:39:07pmBrittany

i dont understand

5:39:29pmBrittany

i updated the dns and name servers on bluehost and you just walked me through and told me it all looks good

5:39:53pmTravis

Yes and it is pointed away from us so we don't control your settings or site anymore.

5:40:11pmBrittany

great

5:40:21pmBrittany

so helpful

send

[Gaurav.Sharma · Accepted solution]

Please get in touch with support team,

use your system domain to login to admin panel

Administration Login

go to help and support and you should see the chat option, let them know about this.

Do let me know if you have any question.

[Blane_noir]

I have the same problem my site  www.ejecutandoideas.com it was working fine until today, que can't access it via admin or url shows up the same message, didn't got an answer from the support chat.

This site can’t be reached

www.ejecutandoideas.com’s server DNS address could not be found.

ERR_NAME_NOT_RESOLVED