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Camera Raw: Radial filter renders incorrectly

4 Votes
Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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The latest update in camera raw is creating a bug in the radial filter. Is there a way I can fix this? 
I opened a file that I've created using a radial filter by color inside the camera raw (this camera raw was applied to a smart object) and as a surprise, I found strange circles in the image. I already updated my graphic card driver and turn off GPU use for camera raw but this hasn't worked. 

Any advice will be greatly appreciated. 

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Adobe Employee , Oct 20, 2020 Oct 20, 2020
Greetings,   Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.   Thank you for your patience.

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35 Comments
Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Adobe Employee ,
Jun 19, 2020 Jun 19, 2020

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I think your computer is getting confused between the two cards in your system. 1) update your NVIDIA driver, then 2) see section 7 for dealing with multiple cards by setting Photoshop to use the NVIDIA card:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...
Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Jun 19, 2020 Jun 19, 2020

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I also get those artifacts from time to time, when I use ACR as a smartfilter. Unfortunately not always reproducable. I ́m on Win 10 1809 with a GTX 970. 

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Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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Jeffrey, I tried your advice and all the steps in the troubleshoot GPU graphics page but none of them work, unfortunately.

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Engaged ,
Jun 23, 2020 Jun 23, 2020

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Having exact the same problem. 

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Engaged ,
Jun 24, 2020 Jun 24, 2020

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I have the same problem too. A workaround is to convert the psd to a tiff

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Engaged ,
Jul 07, 2020 Jul 07, 2020

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Hello, I encountered the same problem as you, and a priori I resolved it by passing the memory cache of Ps to level 6.

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Yes, that is a workaround that actually works. 
Go to Preferences under Edit, then point to the Performance tab or menu item.
Increase Cache Levels under History & Cache to 6 and hit OK. Restart Photoshop. 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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The two cards here are his Quadro K3000M and integrated graphics in the Intel CPU. Had such a setup myself in the past and had no problems running a previous version of PS. On an entirely different setup, running a GTX 1080 and an AMD CPU, I have the same problem as the OP. 
In short, I doubt it's hardware-related, but related to the PS update.
A temporary fix is down this page, although an update is in order.

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Engaged ,
Jul 20, 2020 Jul 20, 2020

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Have just tried the "Cache to 6" advice and unfortunately doesnt work... 

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Engaged ,
Jul 30, 2020 Jul 30, 2020

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I have the same problem. The above suggestion does not work

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Engaged ,
Aug 07, 2020 Aug 07, 2020

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Same problem here and I tried increasing cache levels and cache but still intermittent problem.  I reverted to previous version of ACR and it works fine.

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Engaged ,
Aug 09, 2020 Aug 09, 2020

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How do you revert to previous version please?

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Engaged ,
Aug 09, 2020 Aug 09, 2020

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Engaged ,
Aug 23, 2020 Aug 23, 2020

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Same problem. 

Solved the issues:
Saving the file as .tiff worked for me with Cache lvl 4. .dng and psd files did not work. 
Changing the cache lvl to 6 it works with .psd and .dng 


Ps:Adobe Photoshop Version: 21.2.2 20200807.r.289 2020/08/07: 287d0d87ec  x64
Lr: version: 9.4 [ 202008061458-dbb2971e ]
Win 10: Version: 10 or greater 10.0.18362.959
32gb ram,lot of disk space. gfx2070 

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Hi folks, hi Adobe team,

 

I knew this problem too but couldn't reproduce this.

 

In my work I use two very different systems. Both on latest Adobe versions. My PC running under Win 10 pro uses a Nvidia GTX 1050Ti while my Notebook running under Win 10 home uses the internal Intel 620.

 

On both systems the problem occurs not ever but in random situations.

 

Tonight I could reproduce the failure several times and with the same file.

 

In my workflow I normally use LR to import pictures directly from the SD-card, to manage the files, priorize them, do some major edits like cropping, turning, brightnes...then the better ones are passed to PS to do more editing.

 

Radial/cirular filter seldom come to work in LR. Most of the time it takes part in PS/ACR. Therefore I recognized the problem only once while passing a pic from LR to PS and very mostly when I used it in PS/ACR. But this evening I used it in exactly ONE of 20 pics while doing my work. This one got the Filter in LR while all the others till then got none.

 

I experimented arround, took scrennshots and saved several states of PSD-files. Maybe they will help the adobe staff to solve the problem?

 

The problem occurs in both ways.

 

Using circular filter in LR works while export to PS showed the problem.

 

Export from LR without usage of circular filter in LR works fine. The pic showed up in PS without the problem. But the problem occurs with the usage of the filter in ACR (not smart filter).

 

In both - LR and PS - the same ACR 12.4 is used.

 

Quitting both applications, waiting a few seconds to end all services, restarting SOMETIMES helps - but not ever. The same happens wirth restarting the machine.

 

I try to install an older ACR-version now - and wonder if this will work...

 

Adobe, I can provide my screenshots and PSD-files to you, if you want...

 

Cheers and good luck to all

 

Frank

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New Here ,
Sep 26, 2020 Sep 26, 2020

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I have the same problem. With activated 1080TI and without.
I don't have these problems with version 19 of Photoshop CC
 

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New Here ,
Sep 30, 2020 Sep 30, 2020

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The Problem isn`t Photoshop, it`s Camera Raw 12.4.
Version 12.2.1 works without problems with all PS Versions

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 21, 2020 Oct 21, 2020

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And it is NOT!

It seems that I had fixed the problem for me with installing ACR12.4 (downloaded from Adobe website) two weeks ago. Since than the problem does not occure once more.

Now with all the Updates just now it was back again. Filter works outside but not inside the circle. Changing the "smoothness" (?) ("Weiche Kante" in German) brings back that bad behaviour. Seems like restart works a while...

😞

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New Here ,
Oct 25, 2020 Oct 25, 2020

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So after the update I have the same problem with the radial filter ... :-((((

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New Here ,
Oct 26, 2020 Oct 26, 2020

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New Here ,
Nov 10, 2020 Nov 10, 2020

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The issue is still there
Camera raw: 13.02
Photoshop: 22.0

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