P: Crashes when working on pictures

[Carlo Leone5C48]

A few months ago I updated all of my adobe apps. They collectivley stopped working, crashing as soon as I launched them. So I went back to the previous version, and they all worked just fine. Photoshop though had a few bars that were transparent, but I was fine with it. I decided to ask a tech guy if he could fix that and he did. Everything went smoothly until two days ago - everytime I try to work on a picture the app crashes. I removed it and re-installed it, making sure it was the version that is supported in the long term.

I also tried the suggested procedure when the app crashed, looking for bad fonts, checking whether it was a GPU problem or a plug-in issue but nothing seems to work.

What can be causing this issue?

[marliton]

Hi. ¿Have you tried resetting the preferences?

[J453]

Thanks for submitting a crash log! Engineering is investigating this issue.

[Rikk Flohr: Photography]

You might try installing the Windows N Media Pack to see if it helps: https://support.microsoft.com/en-us/topic/media-feature-pack-for-windows-10-n-may-2020-ebbdf559-b84c... 

[Rikk Flohr: Photography]

Setting status to fixed in 14.1