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P: Crashes when working on pictures

Community Beginner ,
Sep 15, 2021 Sep 15, 2021

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A few months ago I updated all of my adobe apps. They collectivley stopped working, crashing as soon as I launched them. So I went back to the previous version, and they all worked just fine. Photoshop though had a few bars that were transparent, but I was fine with it. I decided to ask a tech guy if he could fix that and he did. Everything went smoothly until two days ago - everytime I try to work on a picture the app crashes. I removed it and re-installed it, making sure it was the version that is supported in the long term.

I also tried the suggested procedure when the app crashed, looking for bad fonts, checking whether it was a GPU problem or a plug-in issue but nothing seems to work.

What can be causing this issue?

Bug Fixed
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Windows

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correct answers 3 Correct answers

Adobe Employee , Jan 04, 2022 Jan 04, 2022

Setting status to fixed in 14.1

Status Fixed

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Adobe Employee , Nov 15, 2021 Nov 15, 2021

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Adobe Employee , Nov 15, 2021 Nov 15, 2021

Thanks for submitting a crash log! Engineering is investigating this issue.

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4 Comments
Community Expert ,
Sep 15, 2021 Sep 15, 2021

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Hi. ¿Have you tried resetting the preferences?

 

Marlon Ceballos.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Thanks for submitting a crash log! Engineering is investigating this issue.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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You might try installing the Windows N Media Pack to see if it helps: https://support.microsoft.com/en-us/topic/media-feature-pack-for-windows-10-n-may-2020-ebbdf559-b84c... 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Setting status to fixed in 14.1

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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