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P: Opening images is restarting computer (macOS Big Sur)

New Here ,
Dec 16, 2020 Dec 16, 2020

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Big Sur is killing my iMac photoshop experience. Freezes hard each and every time I try to use Camera Raw and Bridge then restarts the machine. The only thing I can do in Camera Raw is click open. It will not let me adjust any image without freezing instantly and then restarting the computer.  Bridge is completely useless and does zero after opening except crashing the OS and restarting the computer all over again. Photoshop is working fine now. But at first it was giving me the dreaded spinning beach ball every time I tried to use any tool. But that seems to have worked out now and is working just fine. My computer has 32 gigs of ram and a 3.2 intel processor and over 1 TB of free hard drive space. It is the old school spinning platter type of drive. Which after updating too Big Sur was really working hard even when at sleep for awhile but that seems to have worked itself out as well.  

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correct answers 1 Correct answer

Participant , Jan 19, 2021 Jan 19, 2021

FIXED...Update

Hopefully this helps someone else with this issue.

Start the Bridge, open a Raw file and let Camera Raw 13.1 open

Using the Settings option icon (Top Right) open the Camera Raw Preferences

Select Performance

under "Use Graphics Processor:" change from Auto to Custom

Deselect 

Use GPU for image Processing (Process Version 5 or higher)

My current system has a AMD Radeon R9 M380 - 2GB processor

In my opinion, and I can only make an good guess here, Big Sur has a real

...

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LEGEND ,
Dec 11, 2020 Dec 11, 2020

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Camera Raw 13.1 freezes my computer when I use the exposure adjustment. My OS is version 11.0.1. HELP! I need to get to work!!!

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Explorer ,
Dec 11, 2020 Dec 11, 2020

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I also have CR 13.1 and MacOS 11.0.1.  Opening past raw files and adjusting exposure does not cause problems.  I don't have any new raw files on which to try exposure adjustment (sorry).

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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It Freezes my Mac Pro also. 5 days already I encountered the problem until now Dec. 14, 2020.

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Have you tried to disable your GPU to see if you are still seeing an application hang?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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Hello, please remember to give as much information as possible.

Is there any other adjustment on the files?

Please state the camera model and filetype of those raw files.

Which troubleshooting steps have you tried? 

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New Here ,
Dec 17, 2020 Dec 17, 2020

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Here is a video of it happening 

https://youtu.be/2J5p54s_uS8

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I can open the image into photoshop but I can not even make a simple adjustment in camera raw without it freezing and then crashing. Here is a video that shows what happens. 

https://youtu.be/2J5p54s_uS8

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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This thread is being merged into an authoritative thread for better tracking and response. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Dec 19, 2020 Dec 19, 2020

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After opening a photo in Camera Raw thru PhotoShop 21, if you click NOISE REDUCTION and try correction, the BUG causes my MAC PRO to FREEZE. I cannot even activate the ACTIVITY MONITOR to QUIT. The ONLY WAY is to TURN OFF the computer.

NOTE: This problem is new to PS 21. All previous versions just worked flawlessly. 

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LEGEND ,
Dec 21, 2020 Dec 21, 2020

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buenas tarde:

cuando estoy trabajando con mi mac so sur se me queda la pantalla del photoshop congelada y al medio mituno se me reinicia el ordenador diciendo que el programa no funcina.

when i'm working with Photoshop my mac crashes and restarts Good afternoon: when I'm working with my mac so sur my photoshop screen freezes and in the middle of it my computer restarts saying that the program does not work.

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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¿Qué funciones estás usando en Photoshop? ¿Estás usando Camera Raw?

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LEGEND ,
Dec 22, 2020 Dec 22, 2020

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i had the same problem as you with my iMac(Big Sur), everytime i move any adjustment settings, it was freezing and i could only turn off the mac, and restart again~ and i now needa send the raw files to another macbook to adjust...  I hope there anyone could tell me how to fix it...I feel it really frustrated

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Program freezes when using from the menu Filter> Camera Raw Filter> Auto> Basic> (preform Texture adjustment, Clarity adjustment, and Dehaze adjustment). At this point the Dehaze adjustment jumps from number to number and the spinning rainbow shows up also the program freezes and the only way to gain control of the computer again is to shut off the power source to the computer. I am using a Mac Pro (Late 2013), 3 GHz 8-Core, 128 GB 1066MHz DDR3 memory Mac OS Mojave 10.14.6

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LEGEND ,
Dec 31, 2020 Dec 31, 2020

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After having upgraded to BigSur on my iMac, Lightroom would freeze and then reboot my iMac. I unticked GPU which solved the problem. 
With PS, when in camera raw, going through presets, the program freezes/spins, then reboots. Unticking the GPU does not help. 

iMac:

3.2 i5

32gb ram

AMD Radeon R9 M380 2gb

Just want to add. PS and LR have always run perfectly on this system. Only editing software is installed. It's not used for anything else.

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Same issue here. With GPU on or off. 

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Hola, me sucede los mismo cuando uso Camera Raw o Lightroom. Me congela el iMac y luego se reiniciar. Ya la lleve a un centro de servicio y no tiene "nada", no encontraron problemas en las memorias ras ni en el disco duro, y tampoco en el sistema operativo. Hice incluso downgrade a Catalina para probar, pero sigue haciendo lo mismo. Me dijeron que puede ser la mother board y que puede ser unos $1000 cambiarla 😕  ¿alguien sabe que pasa?

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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The newest Camera Raw is crashing my computer every time I use Camera Raw. Did this newest update to PS now fix that? Please if anyone has some answers I would appreciate it, thank you !

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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Seems the bug that's been bugging Mac 'older OS' users has not been fixed and is now also bugging 'newest OS' users.  The consistent item seems to be ACR 13.1 - which hasn't had any of the recent raft of updates issued for the Photography plan programs.  Come on Adobe, get the thing sorted out.  Base line is.....Affinity does the job your program isn't doing.

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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It seems that the bug that's been bugging Mac 'older OS' users is now bugging 'new OS' users - with a side order (apparently) of bugging Windows users too.  The problem seems to lie in ACR 13.1 - which hasn't had an update in amongst the recent raft of updates for the Photography Plan programs.  Why not?  The plan contract includes regular updates to the plan programs 'on tap' - inference being that they will work.  I object to paying for that service and having to use the previous version of ACR to make the rest of the programs usable. I've been looking at Affinity as a replacement, which, OK, doesn't have some capabilities I use, but does at least WORKS without freezing the computer solid.  As this problem was recognised over a month ago, what IS Adobe doing?

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Participant ,
Jan 19, 2021 Jan 19, 2021

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For some reason, when trying to make adjustments in Camera Raw NEF (RAW) files prior to opening Photoshop, the application after making two or three adjustments causes the blue-tooth connection to the mouse and keyboard to disconnect, rainbow swirl spins for 30 seconds and the Mac crashes. reboots.  It takes a while for the bluetooth connections to re-establish and I can log back in.

Every now and again the mouse will re-connect and I can make one adjustment before crashing 

This is a real issue, I have done a complete install on the OS X, installed nothing, no apps other than Creative Cloud and Photoshop.

2017 iMac 27" 32GB RAM

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Participant ,
Jan 19, 2021 Jan 19, 2021

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FIXED...Update

Hopefully this helps someone else with this issue.

Start the Bridge, open a Raw file and let Camera Raw 13.1 open

Using the Settings option icon (Top Right) open the Camera Raw Preferences

Select Performance

under "Use Graphics Processor:" change from Auto to Custom

Deselect 

Use GPU for image Processing (Process Version 5 or higher)

My current system has a AMD Radeon R9 M380 - 2GB processor

In my opinion, and I can only make an good guess here, Big Sur has a real issue with allowing applications access to portions of the HD.  I am uncertain, but it appears that files needing access are failing and causing preference files to be accessed in such a way that it causes a complete crash (forced reboot) on OS X 11.1

Hopefully this helps Adobe support and perhaps a developer in providing us with an update that corrects this issue.

Below is a screenshot of the settings (computer is running in German)

Bildschirmfoto20210119um19.13.-c925ad92-d7bf-4426-87eb-de7501e4a60e-1791880723.png

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Thanks for sharing your fix @Bob Dalton  unfortunately this hasn't worked for me. Bridge still crashes for me straightaway when opening a raw file to edit 

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Same to me!
Since I have updated me CC I have the same problem.
It happens in Photoshop and Lightroom when I open a RAW file and I'll try to make a setting. My iMac (Big Sur, Retina 5K, 24GB Ram) freezes and reboot again. After reboot Bluetooth is switched of and I have to connect a mouse via cable to activate my bluetooth mouse again.
It seems that since the last CC update, Camera Raw is blocking something cause I have this phenomenom with Photoshop CC and Lightroom too.

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LEGEND ,
Mar 17, 2021 Mar 17, 2021

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Hi guys,

I reinstalled my iMac with Big Sur and installed the latest Photoshop and Bridge version - but the problem remains.

The CameraRAW dialog doesn't even open, and the adjustments in the settings are neither working.

Is there a solution already after the last post?

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New Here ,
Mar 17, 2021 Mar 17, 2021

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LATEST

I fixed it by going back to the previous version of Adobe camera Raw. It was version 13.1 that was creating all the trouble. Going back to Verizon 12.4 fixed the issue. Since then Adobe just came out with a newer version and it works great. 

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