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ACR will not recognize imported Hasselblax X1D or X1d mkII profiles

Community Beginner ,
Sep 19, 2019 Sep 19, 2019

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In July I created camera profiles using Xrite's ColorChecker and the associated software for Hasselblad X1D cameras. Both are supported by ACR. The profiles (.DCP files) were created and I imported them into ACR, and Lightroom Classic. I was use them in both programs and make them favorites. I tried to process images from the cameras today (2 SEP 2019) and the profiles were missing. I checked the folder where they were stored (C:\Users\"UserNAME"\AppData\Roaming\Adobe\CameraRaw\CameraProfiles\Imported and they were there. I tried to re-import them in LR and it reported they were already imported. I created two new profiles and LR reported they were imported, but they did not show up in the folder.


I talked to Adobe support on three times and spent over three hours with reps. Twice they accessed my computer and attempted a fix. I  was finallly told that the problem would be fixed in the next release and the case was marked resolved. Just installed the latest release and the problem persists. What do I have to do to get this fixed?






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