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After re-installing CS6 on Sierra, can't update camera RAW

New Here ,
Mar 14, 2018 Mar 14, 2018

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I've re-built my Mac OS Sierra and reinstalled CS6, with serial number to license the product. All is fine, except, I cannot 'update' camera RAW plugin, so raw images will not open.

But the images do not open in raw/ photoshop.

Screen Shot 2018-03-15 at 12.35.17 PM.png

The macbook, OS, CS6, and digital camera are all the same - no changes.

I just wanted to rebuild my Mac to clean it up.

I have tried to run 'help-updates' to update the raw plugin

Screen Shot 2018-03-15 at 12.37.17 PM.png

I have then successfully installed the separate 9.11 camera raw plugin

Camera Raw plug-in installer

But I still get the same error when trying to open a file. According to Adobe website page on this link, the CS6 installer should be compatible with OS10.12 (Sierra) which is what I have.

Can anyone help?

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correct answers 1 Correct answer

Community Expert , Mar 14, 2018 Mar 14, 2018

See if installing an updated Adobe Application Manager lets Help>Updates work.

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

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Community Expert ,
Mar 14, 2018 Mar 14, 2018

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What camera do you have?

If in photoshop cs6 you go to Photoshop>About Plug-In>Camera Raw, what version does it say?

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New Here ,
Mar 14, 2018 Mar 14, 2018

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Hi, thanks, it says version 7.0.0.308 -

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New Here ,
Mar 14, 2018 Mar 14, 2018

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Oh and my camera is Nikon d610, fully works with camera raw version before I re-built my macbook just for some reason, photoshop is not allowing updated camera raw to install.

I've also tried turning off firewall and of course the internet is working as I'm browsing this forum.

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Community Expert ,
Mar 14, 2018 Mar 14, 2018

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See if installing an updated Adobe Application Manager lets Help>Updates work.

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

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New Here ,
Mar 15, 2018 Mar 15, 2018

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This worked! Thank you so much..

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