Camera Raw 13.4 unable to load lens profile

Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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I shoot with a Nikon D850 and have had no problem opening files in Camera Raw until the latest update, but with 13.4, I'm getting an "unable to load lens profile" error when clicking on "use profile corrections." It's possible this might be the result of my MacBook Pro dying recently, and Apple replaced a lot of hardware, so I had to restore from a Time Machine backup. Is there an easy way to download camera and lens profiles?

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Adobe Employee , Sep 21, 2021 Sep 21, 2021
Hi, Try to install a clean version of Camera Raw to see if that fixes it. https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html Let us know if this works. Thanks,

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi,

Since you said you recovered from a TimeMachine backup it is possible you didn't pull over all the files needed, I would suggest redownloading a fresh copy of Photoshop via your Creative Cloud app and see if that solves the issue.

Thanks,

 

-- Cory

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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I just uninstalled and reinstalled Photoshop, but that didn't fix the problem. In Library>Application Support>Adobe>Camera Raw>LensProfiles, there are still no profiles. Can they be downloaded somewhere and installed manually? Or am I looking in the wrong folder? Thanks in advance!

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi,

Try to install a clean version of Camera Raw to see if that fixes it.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Let us know if this works.

Thanks,

-- Cory

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Thanks, Cory... that did it!

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