• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Camera raw 15.0 crashes photoshop when opening CR3 files from canon

New Here ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

I updated to photoshop 23 and camera raw 15.0. Now photoshop crashes when trying to open CR3 files in camera raw. whole thing runing on macOS Ventura 13.0.1.

 

Photoshop will only open raw files when camera raw 13.1 is installed - problem is then that CR 13.1 doesnt support my Canon EOS R5.

 

Ive tried resettting both Photoshop and Camera raw settings to no use. Ive also deleted all adobe apps and creative cloud app and then reinstalled everything again. 

 

Any solutions out there

 

 

TOPICS
macOS

Views

397

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

Try resetting your ACR preferences, better? 

Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).

Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

If you disable GPU in preferences for both products, any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

When trying to reset ACR preferences photoshop crashes again and comes up with its Photoshop crashed unexpectedly

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

I cant even acces camera raw settings without PS crashing

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 16, 2022 Nov 16, 2022

Copy link to clipboard

Copied

LATEST

Try the cleaner app and a clean install of the application.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PS has not yet been updated for Ventura too. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines