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Camera Raw 15.5 won't loiad in PS or Bridge

Participant ,
Aug 13, 2023 Aug 13, 2023

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The Creative Cloud app updated my Camera Raw to the latest version 15.5. Problem: it just won't load in PS or Bridge. It locks up the interface, blocking you from using any other tools, but it just won' tload. You can get out of the "lock" by hitting ESC. I tried restarting PS and also Windows, no luck. I tried re-installing using the download from:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html  but the result is the same. I used that link to go back a version, that one is working OK.

System info: PS 24.7.0, Bridge: 13.0.4.755, Windows 11 - up to date.

Let me know if there is any other useful info I can provide.

Adriaan Sachtler

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Explorer ,
Aug 22, 2023 Aug 22, 2023

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I had the same problem. I had to do an online support session with Adobe to get it resolved.

 

The problem started for me this morning; opening .psds from Bridge launched PS just fine, but trying to open a raw file just hung it with no ACR dialog appearing.

 

I had not updated PS for quite some time because it causes me problems more often than not (I have automatic update turned off) but I assume that something did update ACR because it seems to be 15.5 that was the problem for me. Also I still use the last version of Bridge 2022 because I don't like some of the feature losses in Bridge 2023, so I don't normally have 2023 installed.

 

The Adobe rep got me to reinstall ACR 15.5 from a separate download; that didn't work, then he downloaded a copy of 14.5. That DID work, and everything is running again. Unfortunately while you can downl;oad past versions of most of the apps from Creative Cloud Desktop, there is no such option for ACR.

 

For reference my current versions are Windows Version 10.0.19045 Build 19045, Bridge 12.0.4, Bridge 13.0.4 (about to be deleted), Photoshop 24.7, and while Creative Cloud desktop says that Camera Raw is 15.5, the dialog itself shows it as 14.5.

 

I plan to avoid 15.5 for the foreseeable future.

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