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Camera Raw 17.2 CANNOT be opened!

New Here ,
Feb 18, 2025 Feb 18, 2025

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Hello community,

 

I am experiencing serious issues with Camera Raw 17.2 on Windows 11 when trying to open .NEF (Nikon RAW) files in Photoshop 26.3. The Camera Raw cannot open and the Photoshop displays the following message: Could not complete your request because Photoshop does not recognize this type of fileHowever, my Photoshop works well, except that the Camera Raw cannot be opened.

 

It seems that Camera Raw 17.2 can be successfully installed on my computer, but it cannot be opened. So how can I open Camera Raw again? I would really appreciate any help! Thank you in advance!

Steps I Have Tried Without Success:

1. Disable GPU usage in Photoshop.

2. Resetting Photoshop Preferences. (Camera Raw Preferences cannot be opened.)

3. Update GPU drivers.

4. Uninstall all the Adobe softwares by AdobeCreativeCloudCleanerTool.exe and then reinstall the Photoshop Application.

 

My System info:

 

Adobe Photoshop Version: 26.3.0 20250122.r.156 bfca642 x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.3194
System architecture: Intel CPU Family:6, Model:7, Stepping:2, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 3610 MHz
Built-in memory: 32525 MB
Free memory: 20849 MB
Memory available to Photoshop: 24996 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.14
SAM SDK Version: 9.1.0.2-fio
ACP.local Status:
- SDK Version: 4.0.0.6
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.6
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.0
Content Credentials is not available
NGL Version: 1.40.0.8
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3080 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3080 Ti UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,086 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1.5
Main Display
Display Type: WCG
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
E:\搴旂敤瀹夎鐩綍\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=7243310 -comment=Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64

[1 ms]
Start GetSnifferResult

[421 ms]
Start sniffer 2025-02-18 18:10:04
# Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64
E:\应用安装目录\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=7243310 -comment=Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64

{75 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 12,086 MB
VRAM: 12,086 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,052 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-12-03 000000.000000-000
Driver age: 2 months
Driver version: 32.0.15.6636
Supports UMA: UNSUPPORTED
D3D-ID: 8712
End platform native
{223 ms}

{223 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 717 GB / s
Compute score: 14,657.6
Device name string: NVIDIA GeForce RTX 3080 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,673 MB
VRAM: 12,673 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 D3D12 Implementation)
Device version: 3.0 (OpenCL 3.0 D3D12 Implementation)
Vendor name: MICROSOFT
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 732,629 GB / s
Compute score: 1.47874e+07
Device name string: NVIDIA GeForce RTX 3080 Ti
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{392 ms}

Exit code kExitNormal
End sniffer 2025-02-18 18:10:04
[kStatusNormal, kExitNormal]

[421 ms]
Finish RunAllAPIs

[422 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070757939577313002
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: E:\应用安装目录\Adobe Photoshop 2025\
Temporary file path: C:\Users\wangd\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 248.8G, 114.0G free
Required Plugins folder: E:\应用安装目录\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: E:\应用安装目录\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 1d87f11
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/11/15-19:08:23 79.bd975a7 79.bd975a7
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2024/11/11-19:08:46 79.a1cd12f 79.a1cd12f
AdobeXMPFiles.dll Adobe XMP Files 2024/11/11-19:08:46 79.a1cd12f 79.a1cd12f
AdobeXMPScript.dll Adobe XMP Script 2024/11/11-19:08:46 79.a1cd12f 79.a1cd12f
AGM.dll AGM 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/11/13-13:16:23 79.af94bee 79.af94bee
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
AXE8SharedExpat.dll AXE8SharedExpat 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
AXEDOMCore.dll AXEDOMCore 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
BIB.dll BIB 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
BIBUtils.dll BIBUtils 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
CoolType.dll CoolType 2024/11/15-19:08:23 79.c61e7a2 79.c61e7a2
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.1.0
dvaadameve.dll Adobe DVA 2025 25.1.0
dvaappsupport.dll Adobe DVA 2025 25.1.0
dvaaudiodevice.dll Adobe DVA 2025 25.1.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.1.0
dvacore.dll Adobe DVA 2025 25.1.0
dvacrashhandler.dll Adobe DVA 2025 25.1.0
dvaeve.dll Adobe DVA 2025 25.1.0
dvaevefactory.dll Adobe DVA 2025 25.1.0
dvamarshal.dll Adobe DVA 2025 25.1.0
dvamediatypes.dll Adobe DVA 2025 25.1.0
dvametadata.dll Adobe DVA 2025 25.1.0
dvametadataapi.dll Adobe DVA 2025 25.1.0
dvametadataUI.dll Adobe DVA 2025 25.1.0
dvanet.dll Adobe DVA 2025 25.1.0
dvaplayer.dll Adobe DVA 2025 25.1.0
dvascripting.dll Adobe DVA 2025 25.1.0
dvastorage.dll Adobe DVA 2025 25.1.0
dvatemporalxmp.dll Adobe DVA 2025 25.1.0
dvatransport.dll Adobe DVA 2025 25.1.0
dvaui.dll Adobe DVA 2025 25.1.0
dvavulcansupport.dll Adobe DVA 2025 25.1.0
dvaworkspace.dll Adobe DVA 2025 25.1.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.1.1-0-d5ce2d1
dynamiclink.dll Adobe DVA 2025 25.1.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/11/13-19:07:24 79.6111b85 79.6111b85
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/11/08-19:06:18 79.9f6b795 79.9f6b795
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.3
PSViews.dll Adobe Photoshop 2025 26.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.5bf4e2c 79.5bf4e2c
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-8.1.1-0-d5ce2d1
UPIC 2.6.0


Required plugins:

Accented Edges NO VERSION - from the file “Filter Gallery.8bf”
Adaptive Wide Angle NO VERSION - from the file “Adaptive Wide Angle.8bf”
Angled Strokes NO VERSION - from the file “Filter Gallery.8bf”
Average NO VERSION - from the file “Average.8bf”
Bas Relief NO VERSION - from the file “Filter Gallery.8bf”
BMP NO VERSION - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal NO VERSION - from the file “Filter Gallery.8bf”
Charcoal NO VERSION - from the file “Filter Gallery.8bf”
Chrome NO VERSION - from the file “Filter Gallery.8bf”
Cineon NO VERSION - from the file “Cineon.8bi”
Clouds NO VERSION - from the file “Clouds.8bf”
Color Halftone NO VERSION - from the file “Standard MultiPlugin.8bf”
Colored Pencil NO VERSION - from the file “Filter Gallery.8bf”
Conté Crayon NO VERSION - from the file “Filter Gallery.8bf”
Craquelure NO VERSION - from the file “Filter Gallery.8bf”
Crop and Straighten Photos Filter NO VERSION - from the file “Standard MultiPlugin.8bf”
Crop and Straighten Photos NO VERSION - from the file “CropPhotosAuto.8li”
Crosshatch NO VERSION - from the file “Filter Gallery.8bf”
Crystallize NO VERSION - from the file “Standard MultiPlugin.8bf”
Cutout NO VERSION - from the file “Filter Gallery.8bf”
Dark Strokes NO VERSION - from the file “Filter Gallery.8bf”
De-Interlace NO VERSION - from the file “Standard MultiPlugin.8bf”
Dicom NO VERSION - from the file “Dicom.8bi”
Difference Clouds NO VERSION - from the file “Clouds.8bf”
Diffuse Glow NO VERSION - from the file “Filter Gallery.8bf”
Displace NO VERSION - from the file “Standard MultiPlugin.8bf”
Dry Brush NO VERSION - from the file “Filter Gallery.8bf”
Entropy NO VERSION - from the file “statistics.8ba”
Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
Extrude NO VERSION - from the file “Standard MultiPlugin.8bf”
FastCore Routines NO VERSION - from the file “FastCore.8bx”
Fibers NO VERSION - from the file “Standard MultiPlugin.8bf”
Film Grain NO VERSION - from the file “Filter Gallery.8bf”
Filter Gallery NO VERSION - from the file “Filter Gallery.8bf”
Fresco NO VERSION - from the file “Filter Gallery.8bf”
Glass NO VERSION - from the file “Filter Gallery.8bf”
Glowing Edges NO VERSION - from the file “Filter Gallery.8bf”
Grain NO VERSION - from the file “Filter Gallery.8bf”
Graphic Pen NO VERSION - from the file “Filter Gallery.8bf”
Halftone Pattern NO VERSION - from the file “Filter Gallery.8bf”
Halide Bottlenecks NO VERSION - from the file “HalideBottlenecks.8bx”
HDRMergeUI NO VERSION - from the file “HDRMergeUI.8bf”
HSB/HSL NO VERSION - from the file “Standard MultiPlugin.8bf”
IFF Format NO VERSION - from the file “Standard MultiPlugin.8bf”
Ink Outlines NO VERSION - from the file “Filter Gallery.8bf”
JPEG 2000 NO VERSION - from the file “JPEG2000.8bi”
Kurtosis NO VERSION - from the file “statistics.8ba”
Lens Blur NO VERSION - from the file “Lens Blur.8bf”
Lens Correction NO VERSION - from the file “Lens Correction.8bf”
Lens Flare NO VERSION - from the file “Standard MultiPlugin.8bf”
Liquify NO VERSION - from the file “Liquify.8bf”
Matlab Operation NO VERSION - from the file “ChannelPort.8bf”
Maximum NO VERSION - from the file “statistics.8ba”
Mean NO VERSION - from the file “statistics.8ba”
Measurement Core NO VERSION - from the file “MeasurementCore.8me”
Median NO VERSION - from the file “statistics.8ba”
Mezzotint NO VERSION - from the file “Standard MultiPlugin.8bf”
Minimum NO VERSION - from the file “statistics.8ba”
MMXCore Routines NO VERSION - from the file “MMXCore.8bx”
Mosaic Tiles NO VERSION - from the file “Filter Gallery.8bf”
Multiprocessor Support NO VERSION - from the file “MultiProcessor Support.8bx”
Neon Glow NO VERSION - from the file “Filter Gallery.8bf”
Note Paper NO VERSION - from the file “Filter Gallery.8bf”
NTSC Colors NO VERSION - from the file “NTSC Colors.8bf”
Ocean Ripple NO VERSION - from the file “Filter Gallery.8bf”
OpenEXR NO VERSION - from the file “Standard MultiPlugin.8bf”
Paint Daubs NO VERSION - from the file “Filter Gallery.8bf”
Palette Knife NO VERSION - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork NO VERSION - from the file “Filter Gallery.8bf”
Paths to Illustrator NO VERSION - from the file “Standard MultiPlugin.8bf”
PCX NO VERSION - from the file “PCX.8bi”
Photocopy NO VERSION - from the file “Filter Gallery.8bf”
Picture Package Filter NO VERSION - from the file “ChannelPort.8bf”
Pinch NO VERSION - from the file “Standard MultiPlugin.8bf”
Pixar NO VERSION - from the file “Pixar.8bi”
Plaster NO VERSION - from the file “Filter Gallery.8bf”
Plastic Wrap NO VERSION - from the file “Filter Gallery.8bf”
Pointillize NO VERSION - from the file “Standard MultiPlugin.8bf”
Polar Coordinates NO VERSION - from the file “Standard MultiPlugin.8bf”
Portable Bit Map NO VERSION - from the file “PBM.8bi”
Poster Edges NO VERSION - from the file “Filter Gallery.8bf”
Radial Blur NO VERSION - from the file “Standard MultiPlugin.8bf”
Radiance NO VERSION - from the file “Radiance.8bi”
Range NO VERSION - from the file “statistics.8ba”
Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
Reticulation NO VERSION - from the file “Filter Gallery.8bf”
Ripple NO VERSION - from the file “Standard MultiPlugin.8bf”
Rough Pastels NO VERSION - from the file “Filter Gallery.8bf”
Save for Web NO VERSION - from the file “Save for Web.8be”
ScriptingSupport NO VERSION - from the file “ScriptingSupport.8li”
Shear NO VERSION - from the file “Standard MultiPlugin.8bf”
Skewness NO VERSION - from the file “statistics.8ba”
Smart Blur NO VERSION - from the file “Standard MultiPlugin.8bf”
Smudge Stick NO VERSION - from the file “Filter Gallery.8bf”
Solarize NO VERSION - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter NO VERSION - from the file “Filter Gallery.8bf”
Spherize NO VERSION - from the file “Standard MultiPlugin.8bf”
Sponge NO VERSION - from the file “Filter Gallery.8bf”
Sprayed Strokes NO VERSION - from the file “Filter Gallery.8bf”
Stained Glass NO VERSION - from the file “Filter Gallery.8bf”
Stamp NO VERSION - from the file “Filter Gallery.8bf”
Standard Deviation NO VERSION - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e NO VERSION - from the file “Filter Gallery.8bf”
Summation NO VERSION - from the file “statistics.8ba”
Targa NO VERSION - from the file “Standard MultiPlugin.8bf”
Texturizer NO VERSION - from the file “Filter Gallery.8bf”
Tiles NO VERSION - from the file “Standard MultiPlugin.8bf”
Torn Edges NO VERSION - from the file “Filter Gallery.8bf”
Twirl NO VERSION - from the file “Standard MultiPlugin.8bf”
Underpainting NO VERSION - from the file “Filter Gallery.8bf”
Vanishing Point NO VERSION - from the file “VanishingPoint.8bf”
Variance NO VERSION - from the file “statistics.8ba”
Water Paper NO VERSION - from the file “Filter Gallery.8bf”
Watercolor NO VERSION - from the file “Filter Gallery.8bf”
Wave NO VERSION - from the file “Standard MultiPlugin.8bf”
WIA Support NO VERSION - from the file “WIASupport.8li”
Wind NO VERSION - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap NO VERSION - from the file “WBMP.8bi”
ZigZag NO VERSION - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 8.2.0.2 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-8.2.0\"
CmdN: 1.22.26
UAB: 2.18.0-8
Loaded at: 224 ms - launch time impact: 14 ms
Discover Panel (Loaded) 2411.112.0.19 - from the file "Required Folder"
Loaded at: 224 ms - launch time impact: 10 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 5651 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.20.1.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 226 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.50.0.0 - from the file "Required Folder"
Loaded at: 5550 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.9.105.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_9_105\"
CAPTURE: 2.0.41 STOCK: 4.2.6
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.2.8.0 - from the file "Required Folder"
Loaded at: 5651 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.11.5.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder"
Loaded at: 5652 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Share Panel (Prepared) 1.0.8.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5234 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5235 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_9_105\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_9_105\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_9_105\extensions\capture\capture.html”
Export As 4.8.16 - from the file “E:\应用安装目录\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “E:\应用安装目录\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_9_105\manager.html”

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Adobe Employee ,
Feb 18, 2025 Feb 18, 2025

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Hi,

 

Are you able to open Camera Preferences dialog in Photoshop from the Edit menu > Preferences > Camera Raw. Does that work?

Are you able to open any other raw or non-raw files in Camera Raw in Photoshop? (You may be able to download some sample raw files from other camera manufacturuers websites or camera review websites, if you don't have files from another camera.)

Are you able to open your NEF (or any other) files in Camera Raw using Bridge instead of Photoshop?

Can you tell us exactly what model of Nikon camera(s) the NEFs are from?

Thanks,

David

 

 

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New Here ,
Feb 18, 2025 Feb 18, 2025

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Hi David,

 

1. Camera Raw Preferences cannot be opened. Exactly, in Photoshop, there is no response when I tried to open every diglog related to Camera Raw. That's why I am very confused.

 

2.All my raw files, including .dng files from DJI and .arw files from Sony, cannot be opened by Camera Raw. Non-raw files, like .jpg files cannot be opened by Camera Raw either. But .jpg files can be opened by Photoshop.

 

3.Bridge cannot open raw files either.

 

4.My NEF files are from Nikon Z8. My DNG files are from DJI Mavic 3. My ARW files are from Sony A7R3.

 

Thanks!

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Adobe Employee ,
Feb 19, 2025 Feb 19, 2025

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Thanks for the additional information. 

 

I don't know what is going on, but here are a couple things to try.

There is another log that might hold some clues, the Camera Raw log. To get a copy of it, please try these steps.


1. Quit Photoshop (and Bridge or AfterEffects if they are running)

2. Launch Photoshop and reproduce the bug, ie. try to open a file in Camera Raw and then clear the error dialog about Photoshop not recognizing the file type.

3. (Very important step) Quit Photoshop

4. Collect the log files.

  • On Windows, the log location is: %APPDATA%\Adobe\CameraRaw\Logs. A shortcut to get to this folder on Windows is:
    1. Press the Windows key.
    2. Enter 'Run'.
    3. Enter '%APPDATA%\Adobe\CameraRaw\Logs'.

For example: C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

5. When you have found it, save a copy of the file "Camera Raw Log Latest v1.txt" and share it with us, please. 

 

You can reinstall Camera Raw using the stand-alone installer. You can download it here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html. Make sure you quit Photoshop, Bridge and After Effects before running the installer. Since you already tried reinstalling Photoshop, the plugin should be installed (and it appears installed from the logs you shared), so I don't have high confidence this will fix the problem, but it should not take long to try this step.

If reinstallation does not work, please try renaming this folder on your PC: %APPDATA%\Adobe\CameraRaw, this is where Camera Raw stores temporary files and files like Presets, Save options or Profiles you create or install. Then try restarting Photosop and opening Camera Raw. Since you ran the cleaner tool already, this step may not help, but it will make sure Camera Raw is starting with a clean slate.

Has the behavior you're seeing has changed since your first post, when you reported that "Photoshop displays the following message: Could not complete your request because Photoshop does not recognize this type of file." and your last post, "here is no response when I tried to open every diglog related to Camera Raw" that is if what you see now is Photoshop appearing to _do nothing_ as opposed to show an error dialog, please let me know. 

 

Thanks,

David

 

 

 

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New Here ,
Feb 19, 2025 Feb 19, 2025

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Hi David,

 

Here is Camera Raw Log Latest v1.txt.

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New Here ,
Feb 19, 2025 Feb 19, 2025

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Hi David,

 

I just tried to reinstall Camera Raw using the stand-alone installer. It didn't work. Then I renamed the folder %APPDATA%\Adobe\CameraRaw. Unfortunately, the same error dialog, Could not complete your request because Photoshop does not recognize this type of file, still appears.

 

Oh, it seems that you misunderstood what I said. When I try to open raw files, the error dialog always appears. But I cannot open Camera Raw Preferences, Camera Raw Filter, etc.

 

And I just remembered that Camera Raw 17.1 worked well. The error dialog appeared on the day I updated Camera Raw to Version 17.2.

 

And there is another error, which may relate to the Camera Raw error. After my NVIDIA GPU drivers updated to Version 572.16, my PC screen becomes black once when I operate once in Photoshop. So I had to rollback to the last Version 566.36.

 

Thanks!

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New Here ,
Feb 24, 2025 Feb 24, 2025

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Hi David,

 

Is there any further information?

 

Thanks!

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Community Expert ,
an hour ago an hour ago

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Have you tried resetting the Camera Raw preferences?

In Photoshop, go to Edit > Preferences > Camera Raw. 

Click Camera Raw with the Control key pressed.

Click Yes in the dialog that follows.

 

ACR-reset-preferences-2.pngexpand image

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