Camera raw not recognising a metal supported GPU

[markg55512378]

Hi

I have a2019 iMac. When you look in the sytems info it says i am metal supported yet when i try and use Camera raw to enable Enhance on my Fujifilm files it comes up with a warning saying 'Not a supported metal card.' That is not the case.

I have an old 2012 macbook pro and that actually works. seems ridiculous that the recent iMac wont. can anyone shed any light please? I have tried all the suggestions I could see on the net but nothing seems to solve this.

My system info is as follows:

Radeon Pro 575X:

 Chipset Model: Radeon Pro 575X

 Type: GPU

 Bus: PCIe

 PCIe Lane Width: x16

 VRAM (Total): 4 GB

 Vendor: AMD (0x1002)

 Device ID: 0x67df

 Revision ID: 0x00c4

 ROM Revision: 113-D0008A-042

 VBIOS Version: 113-D0008A14GP-003

 EFI Driver Version: 01.B1.042

 Metal Family: Supported, Metal GPUFamily macOS 2

 Displays:

iMac:

  Display Type: Built-In Retina LCD

  Resolution: 5120x2880 Retina

  Framebuffer Depth: 30-Bit Colour (ARGB2101010)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: Yes

  Connection Type: Internal

Thank Yiou

Mark

[davescm]

Hi , I've moved your post from the Photoshop forum to the Camera Raw forum where you are more likely to get help with your issue.

[Juan Carlos5C47]

I have the same problem. Before it worked, but not since the last update.
My computer supports metal

 

[markg55512378]

I contacted the chat online and they were extremely helpful. At first they said 'you arent metal supported' So I replied 'well how come system info says I am and I can enhance details in LR that needs metal support?' The guy worked for over half an hour then said, 'try this' he added a new GPU file into my library and it works perfectly. My advice is to contact them on the chat and they work throgh it.

[TheDigitalDog]

See: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

• (If you're using Camera Raw version 11.3 or earlier) Force Camera Raw to use Windows DirectX or macOS Metal. To do this, go to Preferences > Camera Raw and verify that the GPU is currently set to OpenGL. Close Photoshop and locate the Camera Raw GPU Config.txt file:
  • (macOS) /Users/[user name]/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Camera Raw/Camera Raw GPU Config.txt
  • (Windows) \Users\[user name]\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Camera Raw\Camera Raw GPU Config.txt

The user Library folder is hidden by default in macOS X 10.7 and later releases. Use the following directions here. Manually delete the Camera Raw GPU Config.txt file and relaunch Photoshop.

[Juan Carlos5C47 · Accepted solution]

I have deleted the file TempDisableGPU2 and it works

Thank's

[adel 66]

 Hello, I encountered a problem

[Glen31043331o4q3]

I'm getting the same one. Have you found a solution? PC user

[Aleke]

Hey @Glen31043331o4q3!

GPU issues can pop up for a bunch of reasons like outdated drivers or incorrect settings. Check out this link for some common solutions to GPU troubles in Camera Raw: https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html

Let me know if it helps!

Thanks, Alek