Camera RAW - The operation could not be completed

New Here ,
Dec 10, 2021 Dec 10, 2021

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Hello, I could use some help! Since updating to PS 22, I can no longer use Camera Raw. It just hangs there and fails to open. Trying to turn off GPU on Camera Raw Prefs gives off the message "The operation could not be completed" and crashes the program while trying to open Camera Raw. 

I have since tried to:

 

1) Uninstall, delete preferences, reinstall.

2) Run memory check software (all clear).

3) Repair Windows (restorehealth, chkdsk, Windows bootable repair).

4) Update video driver.

5) Install Bridge (also crashes).

I have no antivirus installed, just Windows defender.

 

Had no problems using Photoshop 2021. I'm completely out of ideas. Anyone?

 

OS: Windows 10 Pro

GPU: Nvidia RTX 2080

16 GB Ram (ddr4)

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Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

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Try resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Dec 10, 2021 Dec 10, 2021

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Thank you. Unfortunately, the same thing still happens. 

After resetting my preferences, I clik on Camera Raw, the icon spins for a while, the HD light blinks and then nothing happens. I can continue using PS as long as I use GPU or Auto. If I switch them off and try again, Photoshop crashes. "Operation could not be completed." 

 

Since my hardware is okay I can only guess my Window installation got corrupted somehow. 

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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If you get a crash log, be useful to send to Adobe.


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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