Camera Raw update

[helenr3107361]

I keep getting notifications on an update for Camera Raw.  When I try to update it, it downloads to about 87%, then says update failed.  Try again later.  Which I have done 3 or 4 times and the same thing happens.  Have talked with Adobe technicians, they have uninstalled Adobe Creative Cloud Photography plan and reinstalled it twice, and the problem has not been solved.  Anyone else have this problem or any ideas on what to do?

[nikunj.m]

Hi there,

We apologize for the issue you are facing while trying to install the update to Camera Raw.

Could you please tell us if there is any error code or error message that you are getting while installing Camera Raw?

You can try to download Camera Raw using the link below.

https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-in-installer.html

Regards,

Nikunj

[helenr3107361]

Error code 183. I will try the link this evening when I get home. Thank you for responding so quickly.

[helenr3107361]

I had McAfee total protection on my computer. Last night I uninstalled it, and tried Camera Raw update and it worked. My computer is now running much faster with McAfee removed.

[nikunj.m]

That is great! There are times when anti virus applications block installers considering them to be malicious programs.

[helenr3107361]

My problem is solved. Thank you.