Canon RAW CR3 files do not show thumbnails in Synced Files

[woter324]

Hi,

I've finally signed up for Adobe Creative Cloud because it's about the only cloud solution that should support Canon's new(ish) CR3 RAW format. By support, I mean I was lead to believe I could view CR3 files.

I can see the CR3 images in LightRoom, but not in Creative Cloud and as I am interested in the file sync facility, this is important.

I can see Canon CR2, Panasonic RAW and JPEGs (as per screenshot.)

Am I doing something wrong, or is it a waiting game for Adobe to add CR3 support? Have there been any announcements of when this might be?

Thanks

[JP Hess]

Adobe has support for CR3. If you are referring to viewing those files on your computer then you might need to download and install a codec for CR3 files. Do a web search, and you should be able to find what you need. I recently had to install a codec for DNG files on my computer.