Conputer crash to black screen and hang when CameraRaw load user presets.

New Here ,
Oct 01, 2021 Oct 01, 2021

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Hi,

My computer : 
Ryzen9 5950X , G.SKILL Royal Elite 64GB, MSI RX 6900 XT GAMING X .

I am a photographer and i use photoshop almost everydays. 2 weeks ago i went to a bussiness trip and now come back to work and can't use camera raw now. Everytime i tried to load my preset and the computer just lost video signal to screen and hang there. Can't even use the power button in the computer to reset, i have to turn the AC power down and boot again. This only happen with CameraRaw, all other functions of Photoshop are work perfectly. I'v tried to re-install windows 10 and photoshop, re-install vga and chipset drivers but it did not help.

 

Here are the video clip that describe the problem  : 
https://drive.google.com/file/d/17hj7pFx0zRbTa05W6Pf4PYRJGagIv9CO/view?usp=sharing

 

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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Does the problem persist with the latest Camera Raw update? (14.0)


Senior Product Manager - Customer Advocacy - Digital Imaging

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