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error al abrir archivo despues de camera raw

New Here ,
Apr 22, 2024 Apr 22, 2024

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Adjunto reporte de error después de ejecutar el plugin "Photoshop user diagnostics"

 

Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:
Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 - x86
0 address: 00007FF7E1721342 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF7E171B27D base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF7E00AF371 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
3 address: 00007FF7E00AE65C base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
4 address: 00007FF7DC437F44 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
5 address: 00007FF7DC4374B9 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
6 address: 00007FF7DC437319 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
7 address: 00007FF7DC44B7AD base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
8 address: 00007FF7E00FEC85 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
9 address: 00007FF7E0101C47 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
10 address: 00007FF7E01015DA base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
11 address: 00007FF7E00D7246 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
12 address: 00007FF7DBA3EC98 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
13 address: 00007FF7DBA3ED2D base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
14 address: 00007FF7DBA180EC base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
15 address: 00007FF7DBA2904A base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
16 address: 00007FF7DBB5975F base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: 'xmlIsMainThread:-1 in n.a.'
17 address: 00007FF7DBA1AC1B base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
18 address: 00007FF7DD403092 base: 00007FF7DB2C0000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
19 address: 00007FFBC30C257D base: 00007FFBC30B0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFBC416AA48 base: 00007FFBC4110000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

Este error se produce cuando edito en Camera Raw y paso a photoshop. El archivo se abre pero no se muestra en pantalla.

 

Gracias por vuestra ayuda.

 

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hey, @default2950893750aptq. Welcome to the Photoshop Community. I'll help you figure this out.

 

Before troubleshooting, update Photoshop to the latest version (v25.7) via the Creative Cloud desktop app & check if the issue exists. 

 

In Photoshop, before opening Camera Raw, try this:
1 - Press & hold the CTRL + ALT key and go to Edit > Preferences > Camera Raw Preferences and select 'Yes' when prompted to reset Camera Raw preferences.

 

If this does not help, go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

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