Error in behaviour of zoom/hand tool while using other instruments in ACR filter. 1 year+ problem

Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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While using Camera Raw Filter or ACR you can use brush or gradient tool and zoom with holding CTRL and mooving mouse left or right. But for zooming in PH you have to use CTRL+Space to use zoom with mouse movements so you get used to hold space with CTRL most of the time.

The problem is when you are in ACR or Camera Raw Filter and using Brush or any other tool and trying to zoom and fogot that you should NOT press Space and you hit it and as soon as you release the brush tool or something it switches to a hand tool! And to deactivate hand tool you need to press on a hand tool and then the zoom tool activates automatically when you move cursor on an image window! You need to hit zoom tool to deactivate it! And only then you can return to brush tool and continue working! And all this you need to do many times because you can hit space a number of times while working with different tools in Camera Raw Filter!

Please fix this as soon as possible. It's really destructing. I wrote about this problem a year ago and nobody from the Adobe team even answered.  

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macOS , Windows

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Hello! I just wanted to clarify is it the only way to communicate with adobe support? And if yes is this really the best Adobe can? Not even a formal answer about problem from dev team... Pffff... 

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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There's a post at the top of the forum called 'Community Forum Consolidation'. In it you'll find details of how / when Adobe staff will again be answering questions, etc.

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Community Beginner ,
Sep 24, 2021 Sep 24, 2021

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So should I treat this as an answer from Adobe like "Whe know about problem for 2 years and don't even care!" Thank You. Thinking about stoping using subscription in such circumstances. Absolutely aweful "support"

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