GPU acclerator disabled

[psaar]

Reposting as original likely was in wrong group. GPU acclerator gets disabled in Photoshop 26.4 when opening RAW file. Can open RAW files in Elements 2024. GPU passes compatible check and is enabled when first opening Photoshop. GPU driver up to date. Tried solutions in discussion group to no avail. Cannot find a "TempDisableGPU2 or 3" file. I have attached data logs as per one of the discussions.

Windows 11, Camera Raw 17.2.0.2155, Nvidia GeForce RTX 3060Ti (32.0.15.7616) - 8 GB.

Thanks in advance for any help.

[David Franzen at Work]

Thanks for sending the log files.

The Adobe Lightroom Log Latest v1.txt incidates an error from NVIDIA GeForce RTX 3060 Ti GPU with driver version 32.0.15.6094. I see from the DxDiag file that you probably updated the NVIDIA driver after that, as it shows NVIDIA driver version 32.0.15.7216.

I can see from the Camera Raw Log Latest v1.txt file that you have a very old version of the Camera Raw plugin installed: Adobe Photoshop Camera Raw 15.5 (Windows), version 15.5x1595. The current version is 17.2. I reccommend that you try updating Camera Raw to the latest version.

You can update Camera Raw using the Creative Cloud app or by downloading the stand-alone installer from this page: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

After installing Camera Raw 17.2, relaunch Photoshop (you want to quit before updating the plugin), and go to the Edit menu > Preferences > Camera Raw.... Open the Performance tag, and for Use Graphics Processor select Auto. You should see below that the name of your NVIDIA GPU, or your Intel GPU, depending on which device is the default. Note that Camera Raw can't contol which GPU is the default, this is up to Windows. If the Intel GPU shows up here and you want to use the NVIDIA GPU isntead, you may need to change the Windows Power mode setting to Balanced or Best Performance and relaunch Photoshop. Then try opening a raw file in Photoshop with Camera Raw.

Thanks,

David

[psaar]

Thanks for the quick reply. Unfortunately it did not change the situation. The appropriate GPU (in auto) is listed in GPU performance. I have attached the logs.

Pete

[psaar]

My reply seems to be in an endless virus scan loop so I am not sure it went thru. 

Thanks for the quick reply. Unfortunately it did not change the situation. I will try to send the logs again (these are the files stuck in an endless virus scan)