Metadata is not readable on Mac with M1 chip

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hi everybody!

We just discovered that there is a technical issue with migrating raw files from a Intel processor I-Mac to a new M1 processor I-Mac. The new (M1 processor) I-Mac can't see the attached metadata (XMP files). Furthermore if the images are shared from a Intel processor I-Mac to the M1 I-Mac you can't do anything with those raw files - at least not in Photoshop or in Bridge. This goes that far that we can't even rate the images or assign a colour label. Opening the images in photoshop won't allow you to do any work on the files (or at least you can't save the editing).

First we thought it is a file sharing issue but then the same problem accured when we transferred the files via memory card's. 

The other way round - from the M1 processor to the Intel processor seems to be working just fine. However this is not working in our workflow since both machines are fairly new (less then a year old) but the one with the Intel processor is the way faster machine. 

So far we spend hours trying to fix this problem without any succsess.

Any help would be appreciated!!!

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Check to see if Mac OS is granting the applications you are using permission to access the disks or folders that contain your photos. This article may help: https://support.apple.com/en-ie/guide/mac-help/mh32356/mac

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