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Opened files appear corrupted

New Here ,
Jun 03, 2018 Jun 03, 2018

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Hi.

I'm quite new to this, haven't used this forum before and am not very technically minded so apologies if I've posted this in the wrong place.

I'm using CC and didn't have any problems until last week and I'm not aware that anything has changed / been updated on the software I'm using.

When I open a file in Adobe Raw (10.3) the image appears as being corrupted (it appears as rows of parallel diagonal lines). If I click "open image" the distorted photograph appears as normal in Photoshop. This is happening with raw files taken on my Canon 5D mkiii and Olympus EM1 mkii.

I have tried re installing Camera RAW.

The Camera Raw CC app says it is up to date but appears greyed out in Adobe Creative Cloud.

Any ideas / can anyone point me in the right direction?

Thanks,

Bryan

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correct answers 1 Correct answer

Community Expert , Jun 03, 2018 Jun 03, 2018

Try disabling the GPU.

In the Camera Raw window, press Ctrl + K (Windows) or Cmd + K (Mac) to bring up preferences.

Uncheck Use graphics processor at the bottom and click OK.

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Community Expert ,
Jun 03, 2018 Jun 03, 2018

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Try disabling the GPU.

In the Camera Raw window, press Ctrl + K (Windows) or Cmd + K (Mac) to bring up preferences.

Uncheck Use graphics processor at the bottom and click OK.

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New Here ,
Jun 04, 2018 Jun 04, 2018

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Thank you both, that has worked. I think the problem started after the latest Windows update.

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Community Expert ,
Jun 04, 2018 Jun 04, 2018

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That's probably because you got a buggy video card driver bundled with the Windows Update.

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