P: Raw File Support - Requests & Information (New Camera Support)

[Rikk Flohr: Photography]

For a complete overview on camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

1. Make sure your version of Photoshop or Lightroom is updated for the latest camera support.
2. If you own an older version of Photoshop (CS6 or earlier) or Lightroom (5 or earlier), Adobe provides backwards compatibility for the latest cameras through the FREE Adobe DNG Converter.

Note: ETAs for any specific cameras are not available. 

[Aykut Kılıç]

Hello,

I bought a Sony A7RV
Camera raw does not run photos taken in raw format at the moment.I request your support with an update as soon as possible.

Thank you.

Aykut

[Fr4nky]

Same here. When can we expect the RAW support update? 

[Axel Matt]

I think the support of the new Sony camera is planned and comes with one of the next updates.

But Adobe gives us never informations about release dates.

So right now your choice would be work with the Sony software to convert your RAW files into DNG.

This DNG files you can be used for further work in CameraRAW and Photoshop.

[PMeesters]

I don't think Imaging Edge desktop can export to DNG. Best option I found was exporting to tiff

[Mark23775044146t]

Hi,

Hopefully the update will come soon.

Thanks,

Best regards Mark 

[TheDigitalDog]

See: 
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
https://helpx.adobe.com/camera-raw/kb/why-is-my-camera-not-supported.html

IF your camera is so new, it isn't listed here; nothing you can do for the time being. 
Every time Canon (or Nikon, or Sony, etc) release a new camera, they do this stupid trick of making yet a new proprietary raw file that everyone outside the company, including Adobe, needs access to so they can 'hack' the tiny differences to support that new proprietary raw. You, the customer, get to wait and are forced to use the manufacturer's raw converter until this all takes place. It is silly, but that's how it has been for decades. Some companies are faster to do this than others, but the facts are every 3rd party raw converter manufacturer has to go through this silly dance. Complain about this to your camera company. 

As to when you'll see support, no one here that actually knows the release schedule can state this openly here. 

[Marcel27106360qm31]

Thats a shame, i also bought the sony A7rV but cant use in Lightroom.

Hope its soon fixed.

[Fr4nky]

It's here! Download the december 2022 Camera Raw update. 

[PMeesters]

I imported my saved pictures taken with the A7RV, and Lightroom Classic can't create the previews... that's weird...

[Fr4nky]

Hmm it's working fine to me (on a Mac). Check if it's possible to open one of those in Photoshop. If not.

Try a reboot and/or create a new lightroom catalogue. Make sure it's the 2023 lightroom version. 

[PMeesters]

My mistake, I also had .JPG files stored in the same location. Those were imported also ..
Feeling silly now 😄
The jpegs are deleted 🙂

[Durstjaz]

Hy,

I'm using the new Sony A7R5, and I can't transfer my RAW images. Is there something to do, or do I just have to wait? Thanks
Marc

[TheDigitalDog]

Hy,

I'm using the new Sony A7R5, and I can't transfer my RAW images. Is there something to do, or do I just have to wait? Thanks
Marc

By @Durstjaz

You can render (process) the raw in Sony's proprietary software and save out as a TIFF then use PS. 

You can wait until support for that new camera arrives in ACR/LR. 

[Durstjaz]

Ok, thanks,

Marc

[mark272642702fxd]

You can change the exif datat to make lightroom think its an older model. Here is my workaround.

it only works with normal compressed raw, not uncompressed, or lossless compressed. and its not an easy thing to do. Here is my method (for folders) windows computers
1.change exiftool -k.exe to exiftool.exe
2 make sure exiftool is in your username directory (C:\Users\yourname)
3paste this into powershell
exiftool -sonymodelid="ILCE-7RM4" -ext ARW -r 'C:\Users\yourname\folder with files in it
...
4 DONE: BATCH PROCESS ALL FILES IN FOLDER (make sure to have all the punctuation correct)

example from my setup
exiftool -sonymodelid="ILCE-7RM4" -ext ARW -r 'C:\Users\markh\Desktop\R5 test files\R5'

[kmilos]

You forgot to mention "backup first", as there is always a risk of corrupting one's raw images.

[louismeulstee]

I bought 3 Sony A7R5 bodies and at this moment i cannot open these raw files in acr 15.0 This camera is still 2,5 week on the market. When can i expect a update? Thanks in advance. 

[johnrellis]

"I bought 3 Sony A7R5 bodies and at this moment i cannot open these raw files in acr 15.0 This camera is still 2,5 week on the market. When can i expect a update? Thanks in advance. "

Support for a new camera from a leading manufacturer typically comes in the LR release following the release of the camera or, less frequently, the second following release.  A new version of LR comes out about every 8 weeks, so we might expect to see LR 12.1 mid-December. (I have no inside information on this, and Adobe never announces such things ahead of time.)

[mark272642702fxd]

You can change the exif datat to make lightroom think its an older model. Here is my workaround.

it only works with normal compressed raw, not uncompressed, or lossless compressed. and its not an easy thing to do. Here is my method (for folders) windows computers
1.change exiftool -k.exe to exiftool.exe
2 make sure exiftool is in your username directory (C:\Users\yourname)
3paste this into powershell
exiftool -sonymodelid="ILCE-7RM4" -ext ARW -r 'C:\Users\yourname\folder with files in it
...
4 DONE: BATCH PROCESS ALL FILES IN FOLDER (make sure to have all the punctuation correct)

example from my setup
exiftool -sonymodelid="ILCE-7RM4" -ext ARW -r 'C:\Users\markh\Desktop\R5 test files\R5'

[kmilos]

You forgot to mention "backup first", as there is always a risk of corrupting one's raw images.

[loco27057486xady]

I think it's pathetic that Adobe is not on this. Other software already supports the A7R V, what's the delay Adobe? Your software is unusable right now. Get on it!

[Pierremontagne63]

They did the same with the a7iv last year. Adobe does not learn from its mistakes. Shame

[TheDigitalDog]

I think it's pathetic that Adobe is not on this.

Adobe is on this, you just as yet, don't have the build.

[Jao vdL]

Really? The camera is only barely in the hands of customers. The first of these started arriving maybe a week ago or so. Adobe doesn't change their release schedule for cameras that come out and as explained extensively in this thread. Adding support takes profiling the camera (which Adobe doesn't get before anybody else!) in controlled lighting conditions and building the color profiles and adding this to the next point release. Some other developers don't do this extensive profiling and only care if the program can read the file and present something that is not too far off. Adobe takes a more conservative approach. Point releases have to be extensively tested as they contain far more than just camera support and they don't want to come out with bugs that cripple customers' computers or randomly delete files. If you right now want to have preliminary support you can always sign up to be a prerelease/beta tester. The rendering of the files might change between beta releases and final release of the camera support though and those can contain other major bugs.

This refusal of camera manufacturers to share upcoming new cameras with third-party developers such as Adobe is why (in addition to giving it time for the manufacturer to iron out the bugs in the camera itself through inevitable firmware updates) it's best to hold off on buying a new camera until you know the support chain is in place. Or if you really want to be at the bleeding edge, you simply have to live with a few weeks of not having support in your favorite program. As was already said in this thread the point releases come quite regularly many times a year and typically contain support for the newest cameras. You'll likely see one in a few weeks. I don't have any info on actual dates for the next release like most everybody else here (or if somebody knows they are not allowed to tell) but history is a good guide here.

[jrsforums]

I suspect, even if Adobe had early info on a new camera, they would not invest any development resources until the camera/firmware was release level....which is often within days of GA.  In addition, even if the files were DNG, rather than 'RAW', wouldn't they still need to fine tune final Adobe & Camera profiles and other 'tweaks' that are camera specific....all of which tak time and need to be release in new level of software?