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Photoshop suddenly not working on Win 7 Desk

Explorer ,
Oct 31, 2021 Oct 31, 2021

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I have a 2020 version of Photoshop and Bridge that I have been running on a Windows 7 desktop for 2 years with basically no problems.  As of yesterday I cannot open a file from Camera Raw from Bridge or Photoshop, and cannot even open the Cloud App. When I try and open a file from Bridge I get the message that my Subscription has ended, (it is current!), and when I try to open the Cloud App I get the message "Cannot connect to Adobe Servers" and to check my internet connectivity, or my Firewall (which is fine, not changed!!!). I have had, and do have, the required TLS 1.2 protocol, and nothing else has chnged on my Desktop since I used photoshop last week. I took the trouble to reimage my computer from a week old B/U, to no avail., and even shut my Bitdefender Anti Virus thinking it could be intefering.   I'm stumped as to why I suddenly cannot connect to the Adbe servers to verify my subscription and use Photoshop.

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correct answers 1 Correct answer

Explorer , Oct 31, 2021 Oct 31, 2021

Just got off with Adobe help. They took over my computer, did a remote fix downloded a file ? checked my clock and it's working again! YAY

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Explorer ,
Oct 31, 2021 Oct 31, 2021

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Just got off with Adobe help. They took over my computer, did a remote fix downloded a file ? checked my clock and it's working again! YAY

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