Pls help๐Ÿ™๐Ÿป. Photoshop v 21.1.2 Camera Raw got empty interface on Mac

New Here ,
May 11, 2020 May 11, 2020

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Mac Catalina 10.15.4

Installed Photoshop v 21.1.2

Camera Raw is โ€œUp to dateโ€

No interface of Camera Raw is showing.  Imposable to navigate or do any adjustments.

(See photos)

Please, anyone knows how to solve this problem?

Thank you ๐Ÿ™๐Ÿป

 

 

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correct answers 1 Correct answer

Adobe Employee , May 12, 2020 May 12, 2020

Hi there,

 

We are sorry about the experience with the Camera Raw interface.

 

Please go to the Preferences for Camera Raw by going to the Photoshop menu on the top left, then Preferences and then Camera Raw preferences. Then select Performance and disable the option to Use Graphics Processor. Once done, quit and relaunch Photoshop to check if it helps.

 

If that doesn't help, please uninstall Camera Raw using the Creative Cloud cleaner tool. You can check: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

...

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Hi there,

 

We are sorry about the experience with the Camera Raw interface.

 

Please go to the Preferences for Camera Raw by going to the Photoshop menu on the top left, then Preferences and then Camera Raw preferences. Then select Performance and disable the option to Use Graphics Processor. Once done, quit and relaunch Photoshop to check if it helps.

 

If that doesn't help, please uninstall Camera Raw using the Creative Cloud cleaner tool. You can check: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then re-install the Camera Raw plug-in using the link: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Regards,

Nikunj

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New Here ,
May 12, 2020 May 12, 2020

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Thank you very much! Everything is fixed now. Have a great day๐Ÿ˜ƒ:cherry_blossom:

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