"Enhance Details requires a graphics card with Metal support"

Community Beginner ,
Mar 25, 2020 Mar 25, 2020

Copy link to clipboard

Copied

Photoshop updated 3 days ago, now when I try and create 'Enhance Details' in ACR I get: Unsupported Hardware "Enhance Details requires a graphics card with Metal support".
Any fix? is there some preference type file I have to trash? (i saw this fixed it for someone that had the same problem in LR).

This worked before update. Macboo Pro, OSX Catalina, ACR 12.2, graphics: Intel Iris 6100

Views

1.7K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mar 31, 2020 Mar 31, 2020

Copy link to clipboard

Copied

Hi there, 

 

Enhanced details in Camera Raw requires a GPU with metal support. GPU acceleration happens automatically on compatible systems for Enhanced Details and is not controlled by Camera Raw Preferences.

 

To find out if your computer supports Metal, see this https://support.apple.com/en-us/HT205073

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

I have the same issue. I checked and my 2017 MacBook Pro should support metal. Please advise.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry that Enhance Details is not working on your 2017 MacBook Pro.

 

Which version of Lightroom and Camera Raw are you using and what is the version of macOS are you running on your computer.

 

Enhance Details is also accelerated by the GPU. Using a compatible GPU can provide significant speed improvements on high-resolution displays, such as 4K and 5K monitors.

 

Please review this tech note for details on supported and compatible GPU's: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html 

 

Please checkout the suggestion offered in this article https://feedback.photoshop.com/conversations/camera-raw-and-dng/lightroom-classic-83-enhance-details... and let us know if that helps.

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

I'm using Camera Raw 13.1 via Bridge

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

macOS Mojave, Catalina, and Big Sur all require a video card that supports Metal and will not install otherwise.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Hi there,

 

I have this problem as well: 

 Model Name: MacBook Pro

  Model Identifier: MacBookPro16,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  System Firmware Version: 1554.100.64.0.0 (iBridge: 18.16.14556.0.0,0)

  Serial Number (system): C02ZM44DMD6X

  Hardware UUID: 00B9E114-754E-5E38-AD50-5AC4DFB8BD67

  Provisioning UDID: 00B9E114-754E-5E38-AD50-5AC4DFB8BD67

  Activation Lock Status: Enabled

 

And for the Grapg=hics:

AMD Radeon Pro 5500M:

 

  Chipset Model: AMD Radeon Pro 5500M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x8

  VRAM (Total): 8 GB

  Vendor: AMD (0x1002)

  Device ID: 0x7340

  Revision ID: 0x0040

  ROM Revision: 113-D3220E-190

  VBIOS Version: 113-D32206U1-020

  Option ROM Version: 113-D32206U1-020

  EFI Driver Version: 01.A1.190

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal Family: Supported, Metal GPUFamily macOS 2

  Displays:

Colour LCD:

  Display Type: Built-In Retina LCD

  Resolution: 3072x1920 Retina

  Framebuffer Depth: 24-Bit Colour (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: Yes

  Connection Type: Internal

 

When I go into Adobe Camera Raw and attempt to use the Enhance Details function I get the following message:

     Unsupported Hardware

      Enhance requires a graphics card with Metal support

 

What is causing the problem? And how can it be corrected?

 

Hugh 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Turn off graphics switching. It's under Battery in Big Sur.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

I have the same problems with a M1 2020 Mac running Big Sur 11.2.3.  The graphics card say Metal is supported, but get the same message as everyone else.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

Copy link to clipboard

Copied

Please let everyone know that if your Mac runs Mojave or later, the video card supports Metal. Period.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 13, 2021 Mar 13, 2021

Copy link to clipboard

Copied

Im having the same issue on a 2019 Macbook pro 16 - it 100% has metal so this looks like a weird bug? Any luck?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 17, 2021 Mar 17, 2021

Copy link to clipboard

Copied

I'm having the same problem. I have a Macbook Pro from 2016 a Radeon Pro graphics card that supports metal. But I can't open my files and use Enhance because I get "Enhance requires a graphics card with Metal support. But my graphics card soes have that, but it still won't enhance my files. What gives?Metal.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2021 Apr 10, 2021

Copy link to clipboard

Copied

I'm having the same problem with my 2017 iMac using Enhance in ACR. Photoshop sees the GPU but ACR doesn't. My card supports Metal so amy idea why it is not working?

 

Radeon Pro 580:

Chipset Model: Radeon Pro 580
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 8 GB
Vendor: AMD (0x1002)
Device ID: 0x67df
Revision ID: 0x00c0
ROM Revision: 113-D000AA-931
VBIOS Version: 113-D0001A1X-025
EFI Driver Version: 01.00.931
Metal Family: Supported, Metal GPUFamily macOS 2
Displays:
iMac:
Display Type: Built-In Retina LCD
Resolution: 5120 x 2880 Retina
Framebuffer Depth: 30-Bit Color (ARGB2101010)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Connection Type: Internal

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2021 Mar 26, 2021

Copy link to clipboard

Copied

I'm having the exact same problem on a 2019 Macbook pro 16" Any solve yet?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Try deleting the file TempDisableGPU2. Some report that fixed this disconnect.


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

I did a search on my Mac and can't find the file TempDisableGPU2. Where is
it located?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied


@terrya55457592 wrote:
I did a search on my Mac and can't find the file TempDisableGPU2. Where is
it located?

See:

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2022 Jan 31, 2022

Copy link to clipboard

Copied

Hi There,

Just got my Imac 2021 Monterey 12.2 (16/512) and I can't use superresolution in Camera Raw due to same problem:

"Enhance Details requires a graphics card with Metal support"

Is there a solution found yet? I cannot switch on/off use GPU in pref/camera raw/performance. Should I install a new driver for the GPU (if so; which one and where to find?).

Or will installing Rosetta be the solution? What are disadvantages of using Rosetta over Monterey?

Is Adobe going to update CC (or just Camera Raw) soon so I the "metal-problem" will be gone?

Thanks a lot for your help!

Kind regards,

Kick, Amsterdam

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 02, 2022 Feb 02, 2022

Copy link to clipboard

Copied

Just want to let you know that deleting "TempDisableGPU2" fixed the problem. Just follow the steps in the link @thedigitaldog posted above. Thanks so much!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

LATEST

I have the same issue on a 2019 iMac. Imac supports metal but enhance under photoshop camera raw says I don't have a graphics card that supports metal. I have the latest version of adobe apps and camera raw, as well as the latest mac os update.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines