"Enhance …" doesn't work, Camera Raw crashes!

[Lars21760822rvqr]

If you click "Enhance …" to use the Raw-Details or Super-Resolution features, Camera Raw freezes and has to be forced quit!

This problem has been occurring for several days. I have the latest version of Camera Raw and Bridge, but also tried an older version and other PCs – same problem.

[TheDigitalDog]

Try resetting your ACR preferences, better?
Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

[Lars21760822rvqr]

Thanks, but that unfortunately didn't help.

The problem still occurs and Camera Raw crashes, when I click "Enhance …".

[TheDigitalDog]

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@Lars21760822rvqr wrote:

Thanks, but that unfortunately didn't help.

The problem still occurs and Camera Raw crashes, when I click "Enhance …".

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First, try disabling GPU in the Preferences (Performance tab). Any better? 

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.

Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

[Lars21760822rvqr]

Thanks for getting back to me,

turning off GPU didn't work either, Camera Raw still crashes upon clicking on Enhance.

[TheDigitalDog]

When Photoshop crashes or freezes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

If that doesn't work, a few other areas to try but I'm not sure they affect ACR but worth trying as a test:

Go to PS Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Better? 

If that doesn't work, Go back into Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Better? 

[Lumigraphics]

Please post some details about your system. I use Enhance on multiple computetrs, both Mac and PC, without issues, so I know that it does work. There may be something common in your setup (file storage location, antivirus, etc) that is the problem.

[Lars21760822rvqr]

Windows 10 Pro, 21H2 (Build: 19044.1826)

Creative Cloud is completely up to date.

I've tried my colleague's PC, too – same problem.

[Lumigraphics]

Um, hello. Details? Video card, RAM, where are the photos stored (locally? NAS? file server?), are you using security software, what testing have you done, and what changed since it last worked?

[Lars21760822rvqr]

Um, hello. You didn't specify. You're the expert, I'm the average joe.

• Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz   2.11 GHz
• 64-Bit
• 16 GB DDR4 RAM
• Intel UHD Graphics

Photos are stored locally. Security: Panda Adaptive Defense 360 (turning off doesn't help). Nothing changed since the last time it worked. As I said, I already tried to install older Versions of PS, Bridge, ACR – didn't help. Now I'm on the latest versions again.

[Lumigraphics]

If this is happening on multiple computers, it must be something in your environment.