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Raw files downloaded as JPEG

Explorer ,
Dec 26, 2022 Dec 26, 2022

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I have a Canon R5 camera and I shoot only Raw files, but when I downloaded the files using Bridge Photo Downloader, all files are downloaded as JPEG. Any suggestion?

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LEGEND ,
Dec 26, 2022 Dec 26, 2022

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So you are or are not using Adobe Camera Raw? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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Yes, I use Adobe Bridge to review the files and then process them in Photoshop.

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LEGEND ,
Dec 27, 2022 Dec 27, 2022

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If you copy the images manually, do you get CR3 files?

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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You are right, manual download gives me CR3 files. Any suggestion on how to fix the downloader?

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LEGEND ,
Dec 27, 2022 Dec 27, 2022

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The photo downloader has been buggy for some time now. Not sure what the fix is.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Hi,

Are the jpgs the preview files from your camera? Do you still have the RAW files on your camera? Have you tried copying the folder directly from your Camera to your Hard Drive and then opening them in Bridge to see if you get the RAW files?

Michelle

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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Yes, if I transfer the files manually, it downloads as DNG file. So I assume the problem lies with PhotoDownloader?

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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It sounds like that. What version of Bridge are you using? Did you upgrade recently?

Michelle

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Explorer ,
Dec 28, 2022 Dec 28, 2022

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Yes I did.

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LEGEND ,
Dec 28, 2022 Dec 28, 2022

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Ok look, you won't get DNG files from the camera. The R5 can save in JPEG, CR3, or HEIF formats. Please post screenshots of EXACTLY what you are doing and what kind of files you are getting.

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