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I've updated the camera software and bridge and photoshop will still not open the images.
What version of Camera Raw are you using? You need at least 9.7.
Thank you. The problem has been solved.
Sent from my iPad
Sorry that you cannot open raw images from your Canon 5D mark IV camera, let us help make this right.
As JamesHess mentioned that you must have atleast Camera Raw version 9.7 to be able to process raw images from this camera.
Also, take a look at this article Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom
Let us know if that helps.