System Update Required - Enhance....

New Here ,
Mar 16, 2021 Mar 16, 2021

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I'm trying to use the new Enhance feature in Camera raw but I keep getting an error saying

 

"An unexpected error occured when loading the Enhance feature. Try updating your operating systemor graphics driver ot the latest version"

 

I've updated in windows update and NVidia GeForce drivers but i still get the same error, everything in creative cloud is also up to date, i'm not sure what else might be wrong.

 

Any suggestions on what to try?

 

 

Time of this report: 3/17/2021, 10:38:03
Machine name: MEDIA-PC
Machine Id: {1E8EB8C1-0493-4FC3-BFDE-722AF2D62329}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 07/01/20 11:09:01 Ver: 05.00011 (type: BIOS)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~4.3GHz
Memory: 65536MB RAM
Available OS Memory: 65438MB RAM
Page File: 14728MB used, 116246MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_113110DE&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 36762 MB
Dedicated Memory: 4043 MB
Shared Memory: 32719 MB
Current Mode: 3440 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: KAMN341FQULA
Monitor Id: KGN3400
Native Mode: 3440 x 1440(p) (59.999Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0d8fc833824e8297\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0d8fc833824e8297\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0d8fc833824e8297\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0d8fc833824e8297\nvldumdx.dll
Driver File Version: 27.21.0014.6192 (English)
Driver Version: 27.21.14.6192
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10-Mar-21 11:00:00 AM, 1049040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5082-11CF-5E6B-3F311BC2D635}
Vendor ID: 0x10DE
Device ID: 0x13C2
SubSys ID: 0x113110DE
Revision ID: 0x00A1
Driver Strong Name: oem103.inf:0f066de3465a859a:Section021:27.21.14.6192:pci\ven_10de&dev_13c2&subsys_113110de
Rank Of Driver: 00CF0001

 

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People's Champ ,
Mar 18, 2021 Mar 18, 2021

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I don't recognize that Nvidia driver version.

 

 

You should be using this driver which came out March 16

461.92-desktop-win10-64bit-international-dch-whql.exe

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Thanks jbm007, I've tried manually installing this version to make sure theres no issue and I've done a reboot but still having the same issue.

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People's Champ ,
Mar 19, 2021 Mar 19, 2021

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I think your running into a Adobe support issue with this card.

Try disabling "use graphics processor" in ACR preferences.

Maybe somebody from Adobe could step in and clarify.

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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Do you want us to move the discussion to the Camera Raw forum?

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Yes, I'm happy for it to be moved

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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Done.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I am having the same issue, Win10 and nVidia drivers are all up to date.

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New Here ,
Mar 26, 2021 Mar 26, 2021

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I'm having the same issue with my Nvidia GTX 1080.  Updated to the latest Nvidia driver.

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