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Unable to download Raw files from a new camera

Colorado Ice
New Here ,
May 10, 2018 May 10, 2018

I'm using PSE 12 with a recent update for Camera Raw Plug-in 10.3 and I checked to make sure that the Camera (EOS 7D Mark II) was included and it is.

Unable to download Raw files from camera to PSE----jpg files go without a problem

Bob

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correct answers 1 Correct answer

JP Hess
LEGEND , May 10, 2018 May 10, 2018

That camera requires at least Camera Raw 8.7. However, PSE 12 will only accommodate up to Camera Raw 8.5. You will either have to upgrade your software or download the latest DNG converter.

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Bani Verma Adobe Employee
Adobe Employee ,
May 10, 2018 May 10, 2018

Moving this query to Adobe Camera Raw​ community.

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JP Hess
LEGEND ,
May 10, 2018 May 10, 2018
LATEST

That camera requires at least Camera Raw 8.7. However, PSE 12 will only accommodate up to Camera Raw 8.5. You will either have to upgrade your software or download the latest DNG converter.

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Resources
Get Started
Introduction to Camera Raw
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Download Camera Raw Plug-in
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List of Supported Cameras
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List of Supported Lens
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Manage Camera Raw settings
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List of Compatible applications
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New features & Updates
Top new features
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Troubleshoot Camera Raw Plug-in
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Make Local Adjustments in Camera Raw
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Enhance Details in Raw Images
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Vignette, Grain, and Dehaze effects in Camera Raw
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Download DNG Converter
DNG Converter
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