Unable to download Raw files from a new camera

[Colorado Ice]

I'm using PSE 12 with a recent update for Camera Raw Plug-in 10.3 and I checked to make sure that the Camera (EOS 7D Mark II) was included and it is.

Unable to download Raw files from camera to PSE----jpg files go without a problem

Bob

[Bani Verma]

Moving this query to Adobe Camera Raw​ community.

[JimHess · Accepted solution]

That camera requires at least Camera Raw 8.7. However, PSE 12 will only accommodate up to Camera Raw 8.5. You will either have to upgrade your software or download the latest DNG converter.