Unable to open Canon 5D Mk3 Raw files in Camera Raw 6.7

[heather Photography]

Hello averyone,

i am not a young photographer but i do love my photoshop. My husband and i run side by side computer systems with every spec the same.

We run  photoshop version CS5 on both systems. His can open his Camera raw 6.7 version without problem and see his Canon 5d Mk3 files in raw but mine does not... 

when i try to update raw or bridge it comes up saying error n ot able to do for some reason.

is there a way i can take the version of his Camera raw 6.7 and install it onto my sytstem?

i do notice that my camera raw version is not the same as his...

If not where can i get it from.. online is useless as all ADOBE want from me is my monthly subscription which i just do not have the money for. I already own CS5 which does everthing i need it to do beautifully, 

thank you for your help to an old lady.. 🙂

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise and teams">

[John Waller]

We run  photoshop version CS5 on both systems. His can open his Camera raw 6.7 version without problem and see his Canon 5d Mk3 files in raw but mine does not... 

The 5D Mk3 required Camera Raw 7.1 or later so Raw 6.7 is not opening those Raw files.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Click to enlarge

Need to know more about the workflow he's using to open those Raw files.

Does he convert to DNG first?

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when i try to update raw or bridge it comes up saying error n ot able to do for some reason.🙂

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CS5 is only compatible with Camera Raw up to version 6.7. If you've already got 6.7 installed then no further updates are available. But that won't stop you from opening 5D Mk3 Raw files. Convert them to DNG first using the free Adobe DNG converter. Then open the converted DNG files (not the Mk3 Raw files) in CS5.

https://helpx.adobe.com/camera-raw/digital-negative.html

[heather Photography]

nothing like that. he just chooses "open in Camera Raw" and this is what pops up... ready to edit..

[heather Photography]

mine does not do this at all but my adobe bridge does not show camera raw version at all.. i wanted to see if i could use his camera raw file and install it on my computer.. i though this might be the best way to get around my system not opening the CR2 files..

[Jeff Arola]

Heather,

Actually camera raw 6.7 should open those files, only Adobe left that off the camera raw camera compatibilty list.

If in photoshop cs5 you go to Help>About Plugins and click Camera Raw, what version does it say?

(on a mac Photoshop>Help>About Plugins)

What operating system are you using?

[heather Photography]

it says 6.4.1

[heather Photography]

hi is 6.7.0

so how would i get mine to be the same as his..?

thanks Jeff for your help with this.. 🙂

[heather Photography]

both using winddows 10 home

[John Waller]

Actually camera raw 6.7 should open those files, only Adobe left that off the camera raw camera compatibilty list.

By @Jeff Arola

Good to know @Jeff Arola  but disappointing to see that Adobe's camera compatibility information is incomplete for that camera. Would be really handy - and less misleading - if they simply added a 6.7 to the 7.1 box. I tend to assume that Adobe's official lists are accurate but it seems to not always be the case.

How did you  know about 6.7 being compatible if the list didn't tell you? Past experience?

[Jeff Arola]

I remembered about the 6.7 compatibility from questions that came up several years ago in the forums.

[John Waller]

Good memory @Jeff Arola.

[Jeff Arola · Accepted solution]

Here is the camera raw 6.7 installer:

https://download.adobe.com/pub/adobe/photoshop/cameraraw/win/6.x/AdobeCameraRaw-6.7-mul-AdobeUpdate....

[heather Photography]

woo hoo.. it worked.. i am so happy.. than kyou than kyou thank you....thank you...