Windows 10 Pro, 64bit
Camera Raw 9.8
Bridge CC 2017 184.108.40.206 x64
Photoshop CC 2017.0.1 20161130.r.29
Use GPU is checked, with AMD HD7870
Experiencing an issue where occasionally when opening multiple files into ACR from Bridge, White Balance tool acts like a zoom tool and does not function properly. Upon selecting the white balance tool, cursor turns into eyedropper icon as expected. When clicking, cursor changes to zoom rectangle and zooms in 100%. Upon mouse release, zoom returns to fit screen. Can't tell if I'm hitting some weird shortcut or if this is an actual bug? Either way, it's very frustrating.
I left Bridge open the last time it happened (after hitting cancel in ACR), and when I tried opening the files again in ACR 10 minutes later it was working normally again. I have no idea how to reproduce this problem.
Things I've tried:
- Closing and reopening
- Resetting preferences when reopening
- Restarting computer
- Closing/Opening Photoshop and Bridge in different orders
- Open with>Photoshop from Bridge context menu, which opens them in ACR but with the same issue
I couldn't find anything similar reported on these forums but if anyone has any answers or ideas to try I'm all ears.
Just found that holding down Shift with the Hand tool brings out the white balance tool - this could be a workaround for me until I figure out what is causing the issue.
I have this exact issue and have tried all the same things to resolve it. It just works some days and other days it just zooms in. The shift, control or alt keys don't fix it. All my searches have found nothing to help.
I am having the exact same issue, and in addition, the same thing is happening at times when I am using "Geometry" in ACR, to draw verticle lines to define verticle alignment. It is very annoying. I'll see if holding shift when doing that helps.
Windows 10 Pro, 64bit
Camera Raw 14.8
The same problem over and over again! The white balance tool works like a magnifying glass instead of picking up the color. If I restart my computer(!) and I'am lucky enough, the white balance tool works correctly.
Impossible to predict how long it will work correctly.
Same problem for years and Adobe can't fix it?