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My camera is on the list of supported models for Adobe Camera Raw but both Lightroom and Photoshop crash as soon as I attempt to open a Raw file. I have tried the "repair" option on uninstall to no effect and have also uninstalled those elements of the Creative Cloud and re-installed them. Unfortunately it does not seem possible to delete and re-install ACR. I have sent endless crash reports to Adobe but received no return communication.
This has all only started since upgrading Creative Cloud recently. Help!!
Sarah
Before uninstalling, try to uncheck "use graphics processor" in both ACR and Lightroom Preferences.
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Without any detailed informations about your environment we can't say anything.
Which operating system do you use?
Which version of Lightroom and Photoshop do you use?
Which type of camera do you use?
What's the error message when PS or LR crashed?
https://forums.adobe.com/people/astrid%27s+gran schrieb
Unfortunately it does not seem possible to delete and re-install ACR.
You can't uninstall ACR separately, because is a part of Photoshop and deeply included in Lightroom. If you would like to reinstall you have to deinstall and reinstall PS and LR completely.
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Hi
Operating system is Windows 10
Versions of Lightroom and Photoshop are the most recently updated
Cameras used are Canon70D and Fujifilm XT20
No error message is given - except to say that the programme has crashed.
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I advise to do a complete reinstallation. This sounds drastic and it does take time and effort, but a clean installation can fix many problems.
For a clean reinstallation follow steps below:
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Thanks Axel. That looks to be worth a try!
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Moving to Adobe Camera Raw​
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Before uninstalling, try to uncheck "use graphics processor" in both ACR and Lightroom Preferences.
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I tried uninstalling and reinstalling, but the same problem arose. However, problem was solved by unchecking "use graphics processor" in both Photoshop and Lightroom Classic preferences. I cannot find an uncheck option in Lightroom CC though. Many thanks for the help!
Sarah
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HI Astrid,
You'll find it in LR-CCs prefs.