Why when I open RAW file the image looks like that in Camera Raw 13.0.2? many thanks

Community Beginner ,
Nov 11, 2020 Nov 11, 2020

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Screen Shot 2020-11-10 at 12.04.54.png

 

 

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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Hi,

 

We're sorry about the trouble with Camera Raw. Please go to the Preferences for Camera Raw, then Preferences & disable the option to Use Graphics Processor. Once done, quit & relaunch both Camera Raw & Photoshop to check if it helps.

 

If it helps, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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HI many thanks

Unfortunately it didn't work and I still getting this crazy image when I
open RAW file. 😞

hope you can help me

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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