ACR 10.2 crashed while tweaking curves or croping images.

Hi all

Here is the crash report, thanks in advance.

Adobe Camera Raw

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="8" day="17" hour="20" minute="10" second="0"/>

<user guid="124dc04a-2f5f-4919-acf8-fbd8e8a61a7e"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="7841" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA43883B70">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA43883B70" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFA438A2672" symbolname="OpenAdapter12"/>

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<stackStatement index="6" address="0x0000000050179E72" symbolname="zip_unchange_archive"/>

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<stackStatement index="8" address="0x00000000501AD45C" symbolname="zip_unchange_archive"/>

<stackStatement index="9" address="0x00000000501B6934" symbolname="zip_unchange_archive"/>

<stackStatement index="10" address="0x00000000501B4194" symbolname="zip_unchange_archive"/>

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</backtrace>

<registerSet>

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<register name="RBX" value="0x000001650B29ED30"/>

<register name="RCX" value="0x000001654325B270"/>

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<register name="RIP" value="0x00007FFA43883B70"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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ACR 10.2 crashed while tweaking curves or croping images.

Hi all

Here is the crash report, thanks in advance.

Adobe Camera Raw

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="8" day="17" hour="20" minute="10" second="0"/>

<user guid="124dc04a-2f5f-4919-acf8-fbd8e8a61a7e"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="7841" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA43883B70">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA43883B70" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFA438A2672" symbolname="OpenAdapter12"/>

<stackStatement index="2" address="0x00007FFA438A2402" symbolname="OpenAdapter12"/>

<stackStatement index="3" address="0x00007FFA43B1A809" symbolname="OpenAdapter12"/>

<stackStatement index="4" address="0x00007FFA76B760F4" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="5" address="0x00007FFA76B7577D" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="6" address="0x0000000050179E72" symbolname="zip_unchange_archive"/>

<stackStatement index="7" address="0x00000000501786B5" symbolname="zip_unchange_archive"/>

<stackStatement index="8" address="0x00000000501AD45C" symbolname="zip_unchange_archive"/>

<stackStatement index="9" address="0x00000000501B6934" symbolname="zip_unchange_archive"/>

<stackStatement index="10" address="0x00000000501B4194" symbolname="zip_unchange_archive"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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2 Replies

Re: ACR 10.2 crashed while tweaking curves or croping images.

Adobe Community Professional, Aug 18, 2018

Update to camera raw 10.4 and see if that fixes the issue.

You can update by going to Help>Updates in photoshop.

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Re: ACR 10.2 crashed while tweaking curves or croping images.

Still crashed after update to camera 10.5

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="8" day="22" hour="22" minute="20" second="8"/>

<user guid="124dc04a-2f5f-4919-acf8-fbd8e8a61a7e"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="7841" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA464D3B70">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA464D3B70" symbolname="OpenAdapter12"/>

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<stackStatement index="3" address="0x00007FFA4676A809" symbolname="OpenAdapter12"/>

<stackStatement index="4" address="0x00007FFA8A0860F4" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="5" address="0x00007FFA8A08577D" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="6" address="0x000000005017AA62" symbolname="zip_unchange_archive"/>

<stackStatement index="7" address="0x00000000501792A5" symbolname="zip_unchange_archive"/>

<stackStatement index="8" address="0x00000000501ADE7C" symbolname="zip_unchange_archive"/>

<stackStatement index="9" address="0x00000000501B7174" symbolname="zip_unchange_archive"/>

<stackStatement index="10" address="0x00000000501B4A04" symbolname="zip_unchange_archive"/>

<stackStatement index="11" address="0x00000000501B6AC9" symbolname="zip_unchange_archive"/>

<stackStatement index="12" address="0x00000000501B6B7D" symbolname="zip_unchange_archive"/>

<stackStatement index="13" address="0x00007FFAA7296CC1" symbolname="CallWindowProcW"/>

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<stackStatement index="20" address="0x000000004FE0F2D2" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="21" address="0x000000004FEA37AB" symbolname="EntryFI"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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