ACR 6.1 Final release - STILL WON´T INSTALL!

PS gives message that CameraRaw 6.1 is avaiable, and there´s also an update for Bridge.

BUT THE UPDATE WON´T INSTALL, claiming another instance of Update is running. But there is no other instance running!!!

I´ve checked over and again, I´ve rebooted, I´ve searched and cleaned the registry, I´ve disabled all update services for other software and so on - and the damn thing still won´t install on my Windows Vista 32bit machine!

Uninstall CS5 and re-install? Don´t think so! I have the update version and have uninstalled previous versions so in order to re-install CS5 I´d have to install CS4 first (provided I can even find the proper key...) and then install CS5 and uninstall CS4 again and spend a couple of hours manually going through the registry to delete entries that haven´t been cleaned up and then hope the problem would be solved?

GIVE ME A BREAK!

Adobe fix this or send my money back!

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ACR 6.1 Final release - STILL WON´T INSTALL!

PS gives message that CameraRaw 6.1 is avaiable, and there´s also an update for Bridge.

BUT THE UPDATE WON´T INSTALL, claiming another instance of Update is running. But there is no other instance running!!!

I´ve checked over and again, I´ve rebooted, I´ve searched and cleaned the registry, I´ve disabled all update services for other software and so on - and the damn thing still won´t install on my Windows Vista 32bit machine!

Uninstall CS5 and re-install? Don´t think so! I have the update version and have uninstalled previous versions so in order to re-install CS5 I´d have to install CS4 first (provided I can even find the proper key...) and then install CS5 and uninstall CS4 again and spend a couple of hours manually going through the registry to delete entries that haven´t been cleaned up and then hope the problem would be solved?

GIVE ME A BREAK!

Adobe fix this or send my money back!

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56 Replies

Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Check the Bridge forums (Win and Mac) where this problem is discussed for Bridge update 4.0.1.

Same problem on my PC but fix by Adobe team should be on the way ...

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Adobe Employee, Jun 01, 2010

Sorry you are experiencing Adobe updater issues. Please try to remove the following the "1.0" folder from your system:

Mac: <user>/Library/Application Support/Adobe/AAMUpdater

Please let us know if this resolves the updater issue.

Thanks,

Michelle Qi

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Adobe Employee, Jun 01, 2010

Sorry, the Windows information is mssing from my previous post.

Try to remove the "1.0" folder on Windows from:

XP: <OS Drive>:\Documents and Settings\<user>l\Local Settings\Application Data\Adobe\AAMUpdater

Vista and WIn7:  <OS Drive>:\Users\<user>\AppData\Local\Adobe\AAMUpdater

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Thanks,

removed 1.0 (WinXP) but no success > same error report by Adobe Application Manager as before.

Did a reboot and tried updating again but same result.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Thanks for the effort,

but it doesn¨t work.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Can you please send the following to pronil.sengupta@gmail.com or attach here?

1.       Snapshot of task manager of all the processes running across all the users. (When you are observing the error)

2.       PDApp.log present in %temp% folder.

3.       1.0 folder which contains all the updater related logs.

4.       Installer log present in /ProgramFiles/Common Files/Adobe/Installers.

Regards,

Pronil

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

The files have been mailed, I hope you can solve the problem.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Sent my files too. Thanks to Adobe staff for their efforts!


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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

@ Pronil, I had posted the underpasted maessage in this forum, after reading your post, but had forgotton the name of the forum or the poster's name ( ie. You) I now want to thankyou once again. Regards.

"Installing  Updates ( recent ones :  Bridge , Photoshop CS5 & camera RAW ) have given Photoshop CS5 users  a headache . None of these install smoothly as was the case in previous  versions CS4, CS3, CS etc.

Under normal  circumstances : Double Click & follow the instructions (as advised  by Adobe ) does not work. It gives the message  “…. Cannot  be installed as another instance is running… please close it & try  again “ . Try as you may ( Task manager, third party programs to  identify the mysterious ‘another instance running ‘ fails). Some users  have also gone to the extent of uninstalling & re installing  Photoshop CS5 --- No success. While others have scoured all the local  discs of their computer searching for files ( C > Programs > Adobe  > Photoshop CS5 Floders or C > Programs > Common Files Folders  > Adobe etc)., some have in desperation formatted their computers  & Re installed Photoshop CS5, even then the updater gives the same  damn message. There is ranting & cursing in all the photoshop forums  across the globe. Some have cursed Adobe & demanded their money  back & praised the illegal torrent sites.

However in one of the forums I came across a procedure  which helped me to install the updates smoothly. I forgot which forum  it was as well as the name of the submitter. But, God bless him as he  has brought relief to millions of Photoshop Lovers. All credit goes to  him.

I tried it on my machine it worked like a  charm ( WinXP SP3 – 32 Bit) , No reason why it should not be a success  on other windows platforms :

However  before installing the updates, turn off all Antivirus, Spyware & any  third party Firewall programs on your computer and as always restart  your computer even if the updater does not tell you to do so.

Follow the steps :

1)      Go to Start > Settings > Control  Panel (The Control Panel Opens)

2)      Double Click on Administrative Tools Icon. (  Administrative Tools Folder Opens)

3)      Double Click on Services Icon ( The Services Panel  Opens).

4)      On the Right side  of the Services Panel is a list of services available for the computer,  arranged in alphabetical order.

5)      Scroll down to the service “Work Station” (Probably the  second last of the list).

6)      Right  Click it and “Start” the service.

7)      Now install your updates. They will install like a charm ! ".

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Hi!

-------------------------

Follow the steps :

1)      Go to Start > Settings > Control  Panel (The Control Panel Opens)

2)      Double Click on Administrative Tools Icon. (  Administrative Tools Folder Opens)

3)      Double Click on Services Icon ( The Services Panel  Opens).

4)      On the Right side  of the Services Panel is a list of services available for the computer,  arranged in alphabetical order.

5)      Scroll down to the service “Work Station” (Probably the  second last of the list).

6)      Right  Click it and “Start” the service.

7)      Now install your updates. They will install like a charm ! ".

-------------------------

Great Job, this workaround for the „Cannot be installed as another instance is running“ problem worked for my Win7 64bit system as well. Cost me a while to figure out, how I find the correct process on my german system. Therefore I will explain it here for all German users:

Sollte auch Dein Adobe Application Manager bei dem Versuch, Dein teuer erstandenes CS5-Paket upzudaten die Meldung „Es wird bereits eine andere Instanz von Updater ausgeführt. Wiederholen Sie den Vorgang zu einem späteren Zeitpunkt.“ ausgeben, versuche folgende einfache Lösung (bei mir unter Win7 64bit):

Gehe auf „Start“ > „Verwaltung“ > „Computerverwaltung“ > „Dienste und Anwendungen“ > Doppelklick auf „Dienste“ > finde in der Liste der Dienste den Eintrag „Arbeitsstationsdienst“ > sollte dieser nicht gestartet sein (Spalte Status: Gestartet), dann starte diesen durch z.B. Rechtsklick > „Eigenschaften“ > Im Reiter „Allgemein“ den Starttyp auf „Manuell“ (manueller Start) oder „Automatisch“ (wird beim Systemstart automatisch gestartet) ändern und darunter den Button „Starten“ klicken > Bestätige mit „OK“. Wird der Dienst jetzt als „Gestartet“ angezeigt, starte erneut den Adobe Application Manager und versuche einen neuen Updateversuch.

Good luck!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

In the meantime Bridge update 4.0.1 as well as ACR 6.1 became available at adobe.com for manual downolad and installation.

But on my PC installation failed, same situation as before, see thread "CS5: Installing Bridge update 4.0.1 does not work" in Bridge forum (Win). So currently no way to update my application 😞

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

I have installed on 6 PCs of different manufacturers and 2 Macs with NO problems. I suggest that you try a CLEAN install of your OS. I would be willing to bet that you have junk in your systems, and its not from Adobe.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

How much are you willing to bet, and how do you propose to send the money?

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

I see the ultimate expert is posting ...

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Go ahead and fight with the problem, its no skin off my nose. I cleanup 5 of 6 PCs a week and

99.8% of the problems are defective installs of the OS and/or op errors. Ive been doing this since the Kaypro (1985) days so if you don't like

my input find out the hard way.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

That would mean that only 0,2 % of available software is affected by bugs. Proper work!

Why then releasing so many patches?

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

And. wrote:

That would mean that only 0,2 % of available software is affected by bugs. Proper work!

Why then releasing so many patches?

There are very few Photoshop patches and the regular ACR updates are to cater for the never-ending stream of different cameras and raw formats more than bug fixes.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

I understood that sjprg refers generally to software not in particular software released by Adobe?

Anyway back to the topic

Today I had a joint online session with a member of Adobe staff to check my Bridge installation. The chance that a fix for the updater issue will be available very soon is realistic. Thumbs up and thanks again to Adobe for their exemplary personal support!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Issue should be fixed!

See thread "CS5: Installing Bridge update 4.0.1 does not work" (Bridge Windows forum)

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Thanks to a serviceminded employee at Adobe the problem is now solved

for me. A few new files to exchange for old ones did the trick;

I guess it was the same solution you got.

And to SJPRG: it was not a crappy OS install, it was not a load of junk and it was not user error.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Would You like to share some info on how to fix the problem?

Seem's like the only one person, who, with Adobe's employee help, was able to fix it, is not enough for us!!!

Please, post the solution here...

Thanks in advance!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

1. Please download the attached file and save it

2. Extract this zip file in a directory. E.g. c:\User\[USERNAME]\Temp\For_User

3. Open command prompt.

4. Run command "c:\User\[USERNAME]\Temp\For_User\ProcessLog.exe" ( First rename ProcessLog_exe  to ProcessLog.exe)

5. Please send the output of command to me.

6. If the last line of the output is "UId is EMPTY". Then do following steps

7. Extract "c:\User\[USERNAME]\Temp\For_User\UWA-Devbuild-signed.zip file.

8. Go to folder "c:\program files\common files\adobe\oobe\PDApp"

9. Make a copy of UWA folder.

10. Copy the three files present inside folder "c:\User\[USERNAME]\Temp\For_User\\UWA-Devbuild-signed " into "c:\program files\common files\adobe\oobe\PDApp\UWA" folder.

11. Then try to update the using Menu->Help->Updates.

Regards,

Pronil

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Why should we have to go through the heartache after spending thousands on your products.

This is something Adobe should be diligently working on to correct. I expect to go to my help menu and update with absolutely no problem.

Adobe got 100% of my money I expect the program to be working 100% in return.

I spent my hard working money on Adobe products to increase productivity not to slow me down and waste hours of useless troubleshooting when it's Adobe's responsibility.

Please fix this issue so we don't have to go through this torture any more.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

photoboy10 wrote:

I spent my hard working money on Adobe products to increase productivity not to slow me down and waste hours of useless troubleshooting when it's Adobe's responsibility.

Please fix this issue so we don't have to go through this torture any more.

This is exactly the attitude that will cause Adobe to withdraw from these user forums again.  If Adobe can not reproduce the problelm in the lab how are they going to fix it??  They are trying to help, give them a hand or stop complaining!


And no, I do not work for Adobe.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Photoboy is exactly correct...... FIX THIS OR ELSE REFUND MY MONEY BACK!    I already gave Adobe my hand when I extended it with thousands of dollars intact. They took my money and can't supply with a correctly working product.

If Adobe wants to withdraw then I will withdraw my money I gave to them!  I don't want any excuses that they cannot duplicate the problem. They just don't want to support it fully after the sale. Sort of like a landlord that takes your money for rent but doesn't want to fix problems!

Curt Y if you have nothing useful to say then stop responding just keep your mouth shut.  It is obvious you are an employee. And for your info I am entitled to complain for crying out loud I paid thousands!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

You won't get your "thousands" back by ranting in a user-to-user forum, sport.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

ahhhhhhhhhh yes, sports....... next sport I will play will the TPB all the way...........

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Sounds like the cowboy with a burr under the saddle that keeps blaming the horse for bucking when he gets on!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Woahhhhhhhh if I give you a sugar cube will you shuddup??

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

By the way sjprg I am not the only one having an issue with this check out other user posted comments. This has never been a problem in other releases of the CS. CS3 and CS4 updated like a charm so there is no reason why Adobe cannot get their act together and correct this problem.

This is what WE pay for. if it wasn't for us customers then Adobe wouldn't exist!

It is obvious your just another disgruntled Adobe employee that cannot bear to hear the truth because you have to defend the fact that Adobe cannot figure out the problem! then try to put the blame on the consumers computer! It doesn't take a rocket scientist to figure out that if many folks are having the same issue then the problem obviously lies with ADOBE! I know TRUTH HURTS!

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

I don't work for ADOBE! Sometimes I don't even like Adobe. I just fix the dumb  installs that show up. Do a CLEAN install of your OS, and reload Adobe. I've already done three this week alone. OR with the time you have wasted trying to do it the lazy way you could have been working a week or more ago. I come across more hardware crap, freebie software, registry cleaner crap, etc. than you could possibly beleive. All programs AND data loaded on the "C" drive, virtuial memory set way to low, not near enough memory. I could go on and on about the things I find. BUT seeing how you don't like what I have to say, figure it out the hard way. If I really thought the problem was Adobe's I would be on their case, as I have over the years.

They do have their share of problems, but they do work through them.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

If you don't like Adobe you sure coulda fooled me. Seems like you could be their lawyer! I am sure you don't work for them! Of course you will not admit it. Anyways, Why the hell would I waste time cleaning out my OS reienstalling everything just because Adobe screwed up. This is something they need to fix. I NEVER had to wipe out my OS upgrading from CS3 to CS4 now why should I go through the heartache with CS5!

Don't you worry about me. You don't know me and you have no idea how much time or how little time I actually spent trying to figure this out. I guess with you it goes in one ear and out the other. CS3 AND CS4 WERE NO PROBLEM WITH THE AUTO UPDATER NOW THERE IS A PROBLEM WITH CS5. Put that in your pipe and smoke it! Now, get with your Adobe fellow employee's and work on this issue genius know it all......

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Pronil, I've had a different problem with AAM. Gave me the error line "Another Instance of Updater is running" despite detailed troubleshooting with the Adobe tech team to ensure that no other instance of Updater was indeed running in the background. We established that there was a problem with the updater fiels itself.

I've applied your files and the package. The problem seems to have gone away - successfully applied the Adobe update patches today.

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Re: ACR 6.1 Final release - STILL WON´T INSTALL!

Thanks Pronil Sengupta, I was having the same problem with the Adobe updater, but your solution solved the problem. My updater just kept telling me that there was another instance running when there was not. After replacing those 3 files I was able to get the updater working again.

Thanks again.

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