ACR presets missing

Explorer ,
Dec 14, 2018

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With the most recent updates to Bridge/PS/ACR, some of my presets have disappeared from Camera RAW.  The actual files are still in the correct folder, but are no longer recognized by ACR.  If I try to load them manually, I get the following error: Unable to load raw conversion settings.  The Camera Raw settings in the selected ".XMP" metadata file are not compatible with this image.

Very frustrating since I use many of these presets.  Any suggestions on how to make them compatible again?

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New Here ,
Jul 23, 2019

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I also ran into this issue: very frustrating. I found all of the information here incredibly useful (thank you everyone!).

This information might be helpful explaining what's happening (ie. the files likely didn't get converted over with the update):

Adjust color rendering for your camera in Adobe Camera Raw

What I did try was importing a zip file of my presets and it appeared to work on the batch I imported (see the «Import profiles and presets» section in the link above).

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Community Beginner ,
Jul 25, 2019

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I found this as solution from other user: • ACR7.x > 11.2 -> Unable to load raw conversion settings

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New Here ,
Oct 05, 2019

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If anyone is still having this problem, there is a switch in LR and PS called " Hide partially compatible Presets" The default seems to be on. hover over the group you are having problems with, right click, and then turn the switch to "Do not Hide Partially Compatible Presets" They should all turn up, but some will be a slightly different shade, but should work ok..

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New Here ,
Dec 06, 2019

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this worked for me, thank you! 🙂

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Community Beginner ,
Feb 24, 2020

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Thank you so much for this. I really wish they would just fix this.

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New Here ,
Jun 24, 2020

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Same problem!!!! Adobe's done it again!  Took something that everyone depends on and threw it out or hid it.  Where are the PRESETS in Photoshop RAW????  I drop my RAW files into PS, it opens up in PS RAW, and I select one of my 70+ presets.... there's not even a preset MENU now, let alone my presets! Ugh! Adobe strikes again!  This is a good example of why "subscription" based software "rental" is NOT a good thing.  You wake up one day, and everything's different and you can't go back!


UPDATE AND SOLUTION: After a very frustrating chat session -total waste of my time - with Adobe, and installing previous versions of PS, I went back to the chat line and got an agent who knew what he was doing.  First, DON'T upgrade to the latest version of PS.  Next, he sent me a link to a DMG (for MAC users) for a "Clean Up" tool and we "Cleaned Up" Camera Raw (uninstalled.) Next, he sent me a link to the previous version of Camera RAW and I installed it (PS must be closed, of course.)

 

Now CameraRAW version 12.2.1.417 and PS 21.1.3 are working fine.

 

Here's the link to the above, but you're on your own:

With PS closed, please use this cleaner tool and remove Camera raw only: https://swupmf.adobe.com/webfeed/CleanerTool/mac/AdobeCreativeCloudCleanerTool.dmg

 

Then install the previous version of CameraRaw:

Please click on this link to download version 12.2.1: http://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/12.x/CameraRaw_12_2_1.dmg

 

 

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