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camera raw 10.1

New Here ,
Dec 12, 2017 Dec 12, 2017

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recently updated to camera raw 10.1

adobe photoshop 2018 cc and bridge, cannot ope nef (nikon d750) file, photoshop just freezes and i have to force shut down.

please help!

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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reset your preferences -  https://forums.adobe.com/thread/375776

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New Here ,
Dec 12, 2017 Dec 12, 2017

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nope, still not opening. i've gone back to the previous version of cc and still issue persists!!

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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update your video card drivers.

if that fails, uninstall your ps including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to install your ps

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New Here ,
Dec 12, 2017 Dec 12, 2017

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do i want to import previous preferences for bridge...?

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New Here ,
Dec 12, 2017 Dec 12, 2017

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obvs not that would just redo the problem...#

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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correct.  if bridge is part (or all) the problem you want to reset its preferences.

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New Here ,
Dec 12, 2017 Dec 12, 2017

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😞 uninstalled, shut down, restart, reinstall latest version, 2018, open raw file from bridge, no image sown in window and whole thing freezes, i'm about ready to launch something at the screen!!

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New Here ,
Dec 12, 2017 Dec 12, 2017

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i can bring in jpegs and tiffs, but not NEF, thats an issue with camera raw update surely so not photoshop or bridge?

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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New Here ,
Dec 12, 2017 Dec 12, 2017

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i dont understand. ive been subscribed for years, today i do updates, now i cant open raw files without my whole pc freezing

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Community Expert ,
Dec 13, 2017 Dec 13, 2017

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Have you tried going to the Camera Raw preferences (Edit>Preferences>Camera Raw), unchecking Use Graphics Processor, restarting photoshop and then see if you can open the D750 nefs?

crp.png

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