Camera raw 10.2 crashes

Since last update (yesterday), camera raw window apears smaller than before on my pc and whenever I try to expand it to my liking it crashes. I´m Working on Windows 10.

Any suggestion?

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Camera raw 10.2 crashes

Since last update (yesterday), camera raw window apears smaller than before on my pc and whenever I try to expand it to my liking it crashes. I´m Working on Windows 10.

Any suggestion?

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6 Replies

Re: Camera raw 10.2 crashes

This is the image I get, it happens too if I go to camera raw filter once on photoshop.

Clipboard01.jpg

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Re: Camera raw 10.2 crashes

I tried today to uninstall all Adobe applications from my pc, then reboot and then reinstall, same error...
I tried then with the ACR 10.2.1 update, same error...

Latest GPU drivers installed, screen of 1920x1080 resolution, I havent touched any resizing in windows or gpu settings.

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Re: Camera raw 10.2 crashes

Hi Macreando,

Sorry that you're having trouble working with Camera raw in Photoshop.

Could you please try the following:-

  • Quit Photoshop.
  • In Windows File Explorer, navigate to the Photoshop installation folder.
  • Right-click Photoshop.exe in the installation directory and select Properties.
  • Switch to the Compatibility tab in the dialog that appears.
  • Deselect Override High DPI Scaling Behavior in the Settings group.
  • Click Apply and then click OK.
  • Relaunch Photoshop.

Windows 10 | High DPI scaling issue

Also, help us with the Photoshop crash report from Windows event viewer. Here's how you can get to the Photoshop crashed thread in Event viewer: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Regards,

Akash

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Re: Camera raw 10.2 crashes

Thank you for your help, but that option was already not selected in its properties.

Also windows event viewer does not show any error related to it, perhaps because as the image I posted says, "Adobe photoshop CC has been blocked" is not treated as an error. Anyways all I can do when it gets blocked is send a report or not, but program automatically closes when I make a choice.

By now the only solution I've found is to use the full screen option, but I would like to set the size myself.

Here is the Adobe blocked report.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

<time year="2018" month="2" day="21" hour="18" minute="16" second="10"/>

<user guid="e43ffc1a-c09e-433c-92cf-8a8fd936be13"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="es-es" userlanguage="es-ES" oslanguage="es-ES" ram="8190" machine="Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz" model="Intel64 Family 6 Model 23 Stepping 10" cpuCount="4" cpuType="8664" cpuFreq="2666 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA91AF9A56">

<backtrace crashedThread="0">

<thread index="0">

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</backtrace>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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Re: Camera raw 10.2 crashes

Can you confirm you're using the Windows Creator Edition update? That is necessary for the scaling feature in Photoshop 19.1.x.

Also, did you submit the crash log with your email address? Submit a crash report for Adobe Photoshop and Lightroom That would help the engineers as logs submitted through our crash reporter get resolved for human consumption (rather than a bunch of goblety gook) Thanks!

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Re: Camera raw 10.2 crashes

I´m running Fall Edition update (version 1709, osbuild 16299.248).

I did send the crash report with email and details, still no answer.

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